Senior Truck Diagnostics & Field Support Engineer

International; Arizona; In loco; USD 70.000 - 95.000; Tempo pieno

Descrizione del lavoro

International is seeking a Senior Technical Support Analyst to provide expert diagnostic and repair support across multiple lines of business. You will handle case files, phone and remote sessions, documenting issues and escalating when needed.

The role requires strong communication, diagnostic tooling proficiency, and the ability to work with dealers and internal teams to improve service information and repair guidance.

Competenze

• Bachelor's degree and at least 1 year of field service engineering, automotive service or truck service experience.
• Or Master's degree and no experience.
• Or at least 3 years of field service engineering, automotive service or truck service experience.

Mansioni

• Provide diagnostic and repair support to International & IC Bus dealers, body builders, and other approved customers for highly technical vehicle and service issues.
• Respond to support requests through case files, phone calls, email or chat-based communication, and remote diagnostic sessions as needed.
• Troubleshoot complex mechanical, electrical, electronic, software, programming, or system integration concerns and recommend corrective actions.
• Document customer interactions, technical findings, repair direction, and recurring issues in the case management system.
• Escalate complex, high-impact, or unresolved issues to Tier 2 support, Service Engineering, Service Tools, or other internal stakeholders as appropriate.

Conoscenze

Clear communication

Independent work

Module programming

Service software

Windows administration

Remote support tools

Diagnostics

CRM usage

Microsoft Office

Formazione

Bachelor's degree

Master's degree

3+ years field service experience

Strumenti

Diagnostic tools

Service software

Case management system (CRM)

Remote diagnostic tools

Windows-based apps

Microsoft Office (Outlook/Excel/PowerPoint)

Descrizione del lavoro

International is seeking a Senior Technical Support Analyst to provide expert diagnostic and repair support across multiple lines of business. You will handle case files, phone and remote sessions, documenting issues and escalating when needed.

The role requires strong communication, diagnostic tooling proficiency, and the ability to work with dealers and internal teams to improve service information and repair guidance.