Remote Automotive Diagnostic Specialist

RepairWise; United States; Remoto; USD 68.000 - 98.000; Tempo pieno

Descrizione del lavoro

RepairWise in the United States is seeking a remote automotive technician with a focus on diagnostics to support partner repair facilities and internal teams. You will review DTCs, vehicle symptoms, and customer complaints to shape repair strategy in a fully remote environment.

This role requires 3–5 years of diagnostics experience, knowledge of CAN bus and module programming, and comfort with digital platforms; EV experience (VinFast/Tesla) is a plus, with ASE/OEM training preferred and strong

Competenze

• 3–5 years of automotive diagnostics experience, including dealership or remote service technician roles.
• Strong understanding of DTC diagnostics, CAN bus, and module programming.
• Comfortable using digital platforms and remote diagnostic environments.
• Excellent written communication and documentation skills.
• OEM-specific training and/or ASE certifications preferred.
• Experience with VinFast, Tesla, or similar EV platforms is a plus.

Mansioni

• Create initial repair plans by reviewing DTCs, symptoms, and customer complaints.
• Determine likely causes and recommend next diagnostic or repair steps.
• Support field technicians and partner shops in executing complex repairs including programming and EV systems.
• Engage with partner shops via RepairWise RO system to document findings and provide repair direction.
• Collaborate with remote service advisors to align repair strategy and customer communication.
• Ensure repairs follow OEM warranty guidelines and document non-compliance or deviations.

Conoscenze

Automotive diagnostics

CAN bus systems

Module programming

Remote diagnostics

Technical documentation

Written communication

Formazione

ASE certifications

Strumenti

CAN diagnostic tools

Descrizione del lavoro

Summary

The remote automotive technician role is a remote, diagnostics-focused role ideal for candidates with experience as a remote service technician or dealership-level diagnostician. This position supports partner repair facilities and internal teams in diagnosing vehicle concerns, guiding repair strategy, and ensuring warranty compliance. You'll work in a fast-paced, fully remote environment that bridges technical knowledge with real-time repair execution.

Key Responsibilities:

Create initial repair plans prior to customer appointments by reviewing submitted DTCs, vehicle symptoms, and customer complaints. Determine likely causes and recommend next diagnostic or repair steps.

• Support field technicians and partner shops in executing complex repairs, including module programming, HV system handling, and ADAS calibrations.
• Engage directly with partner shops through RepairWise 's electronic RO system-document findings, provide repair direction, and ensure timely status updates within the platform.
• Work closely with remote service advisors to align on repair strategy, customer communication, and documentation accuracy.
• Ensure repairs follow OEM warranty guidelines and field actions. Document and flag any non-compliance or deviation.

Qualifications:

• 3-5 years of automotive diagnostics experience (including dealership or remote service technician roles)
• Strong understanding of DTC diagnostics, CAN bus systems, and module programming
• Comfortable working in digital platforms and remote diagnostic environments
• Excellent written communication and documentation skills
• OEM-specific training and/or ASE certifications preferred
• Experience with VinFast, Tesla, or similar EV platforms is a plus

Originally posted on Himalayas