Senior Automation Lead - AIOps, ServiceNow & DevOps

HCL Technologies Limited; Dallas (TX); Ibrido; USD 120.000 - 160.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Descrizione del lavoro

HCL Technologies Limited is seeking an experienced Automation Lead to drive enterprise-wide automation for a large US healthcare environment. You will blend hands-on automation architecture with AIOps, ServiceNow integrations, and DevOps leadership to deliver measurable business value.

Responsibilities include owning roadmaps across multiple domains, designing self-healing solutions, and leading cross-functional automation programs with a focus on ROI and executive stakeholder management.

Competenze

• 12+ years of IT experience with 5+ years in Automation, AIOps or DevOps leadership.
• Strong hands-on experience with Ansible, Terraform, Python, PowerShell and ServiceNow.
• Experience with Dynatrace, Splunk, Datadog, Moogsoft or BigPanda.
• Strong knowledge of Azure/AWS, VMware, Windows and Linux environments.
• Experience leading cross-tower automation within large managed-services environments.
• Strong business-value, ROI and executive stakeholder-management skills.

Mansioni

• Own the automation roadmap across Infrastructure, Applications, Network, Cybersecurity, End User Services and SIAM.
• Design and implement AIOps, event correlation, auto-remediation and self-healing solutions.
• Automate infrastructure using Ansible, Terraform, PowerShell and Python.
• Drive patching, configuration compliance, provisioning and DR automation across Windows, Linux, VMware, cloud and network environments.
• Implement ServiceNow ITSM/ITOM, Event Management, Discovery, CMDB and workflow/orchestration integrations.
• Lead application automation covering CI/CD, APM, monitoring and automated testing.
• Leverage GenAI/Agentic AI, RPA and SOAR for intelligent operations and service automation.
• Establish automation KPIs covering cost savings, FTE-hours released, incident reduction, MTTR, availability and risk reduction.
• Present automation outcomes and business value to senior client stakeholders.

Conoscenze

Automation leadership

AIOps

Executive stakeholder mgmt

ROI focus

CI/CD

Strumenti

Ansible

Terraform

PowerShell

Python

ServiceNow

Dynatrace

Splunk

Datadog

Moogsoft

BigPanda

Azure

AWS

VMware

Windows

Linux

Descrizione del lavoro

HCL Technologies Limited is seeking an experienced Automation Lead to drive enterprise-wide automation for a large US healthcare environment. You will blend hands-on automation architecture with AIOps, ServiceNow integrations, and DevOps leadership to deliver measurable business value.

Responsibilities include owning roadmaps across multiple domains, designing self-healing solutions, and leading cross-functional automation programs with a focus on ROI and executive stakeholder management.