Senior Auto Service Manager — Lead Team, Deliver Excellence

Touch of Gold, LLC; Fort Wayne (IN); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental

Paid Time Off (Holiday & Vacation)

Paid Training

5 Day Work Week

401(k)

Professional Development Reimbursement

Product & Service Discounts

Job summary

Touch of Gold, LLC is seeking a seasoned Retail Store Manager with automotive service writing experience to lead and grow a fast-paced service department in Fort Wayne, Indiana. You will supervise up to ten employees, oversee vehicle inspections, and develop repair orders with sourced parts.

Responsibilities include delivering outstanding customer service, presenting pricing estimates, and promoting service specials while aligning with our vision, values, and creed.

Qualifications

• Minimum of 5 years of retail store manager experience.
• Automotive Service Writing Experience.
• Excellent customer service disposition.
• Great communication skills.
• Ability to lead and motivate teammates.
• Team building skills.
• Ability to follow directions & process.
• Ability to use computers and software.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Skills

Leadership

Customer service

Communication

Team building

Follow directions

Computers & software

Schedule flexibility

Valid driver's license

Tools

Computers & software

Job description

Touch of Gold, LLC is seeking a seasoned Retail Store Manager with automotive service writing experience to lead and grow a fast-paced service department in Fort Wayne, Indiana. You will supervise up to ten employees, oversee vehicle inspections, and develop repair orders with sourced parts.

Responsibilities include delivering outstanding customer service, presenting pricing estimates, and promoting service specials while aligning with our vision, values, and creed.