Senior Auto Service Manager: Lead Team & Growth

Touch of Gold, LLC; Crawfordsville (IN); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental Insurance

Paid Time Off

Paid Training

5 Day Work Week

401(k)

Professional Development Reimbursement

Product & Service Discounts

Job summary

Touch of Gold, LLC is seeking a strong Retail/Service Manager with automotive service experience to lead the customer service team and oversee vehicle inspections, estimates, and parts sourcing. The role emphasizes coaching a team of up to ten employees, maintaining shop standards, and aligning with company values.

The position requires 5+ years in retail store management, excellent communication, and flexible scheduling including weekends and holidays.

Qualifications

• A minimum of 5 years of retail store manager experience.
• Automotive Service Writing Experience.
• Excellent customer service disposition.
• Great communication skills.
• Ability to lead and motivate teammates.
• Team building skills.
• Ability to follow directions & process.
• Ability to use computers and software.
• Ability to work a flexible retail schedule including weekends, evenings and holidays.
• Valid driver’s license.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
• Supervise up to ten employees.
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks.
• Maintain inventory counts.
• Overall cleanliness and organization of the facility.
• Other duties as assigned.

Skills

Customer service

Leadership

Team management

Communication

Computer skills

Automotive service writing experience

Flexible schedule

Tools

POS software

Job description

Touch of Gold, LLC is seeking a strong Retail/Service Manager with automotive service experience to lead the customer service team and oversee vehicle inspections, estimates, and parts sourcing. The role emphasizes coaching a team of up to ten employees, maintaining shop standards, and aligning with company values.

The position requires 5+ years in retail store management, excellent communication, and flexible scheduling including weekends and holidays.