Senior Automotive Service Manager — Retail Shop Leader

Touch of Gold, LLC; Gary (IN); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental

Paid Time Off

Paid Training

5 Day Work Week

401(k)

Professional Development Reimbursement

Product & Service Discounts

Job summary

Touch of Gold, LLC in Gary, IN seeks an experienced Retail Store Manager to lead daily operations for an automotive service center. The role combines customer service, service writing, team leadership, and performance coaching to align with the shop’s vision.

You will supervise up to ten technicians and staff, manage pricing estimates, promote service specials, and ensure a clean, efficient facility while delivering exceptional customer care. Strong communication and flexibility are essential.

Qualifications

• 5+ years of retail store manager experience
• Automotive Service Writing Experience
• Excellent customer service disposition
• Great communication skills
• Ability to lead and motivate teammates
• Team building skills
• Ability to follow directions & process
• Ability to use computers and software
• Ability to work a flexible retail schedule including weekends, evenings and holidays
• Valid driver’s license

Responsibilities

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned

Skills

Retail management

Automotive service writing

Customer service

Communication

Team leadership

Team building

Adherence to processes

Computer skills

Driver's license

Job description

Touch of Gold, LLC in Gary, IN seeks an experienced Retail Store Manager to lead daily operations for an automotive service center. The role combines customer service, service writing, team leadership, and performance coaching to align with the shop’s vision.

You will supervise up to ten technicians and staff, manage pricing estimates, promote service specials, and ensure a clean, efficient facility while delivering exceptional customer care. Strong communication and flexibility are essential.