Automotive Service Manager — Customer Experience Leader

Evans Motors; Fort Wayne (IN); Vor Ort; USD 70.000 - 95.000; Vollzeit

Zusammenfassung

Evans Motors in Fort Wayne, Indiana seeks a Service Manager to lead the automotive service department, partnering with the Parts and Service Director to ensure high-quality, efficient service and strong customer satisfaction.

The role requires prior dealership service experience, at least two years in a leadership position, superb organizational skills, and deep knowledge of service processes and OEM warranty procedures.

Qualifikationen

• Must have previous Automotive Dealership experience in Service.
• Minimum 2 years of management experience.
• Strong leadership background.
• Excellent organizational and time management skills.
• Solid understanding of automotive service processes.
• Proficient with service management software and databases.
• Strong customer service skills for inquiries and complaints.
• Ability to thrive in fast-paced environment.

Aufgaben

• Direct daily operations of the service department.
• Lead service team to ensure high-quality, efficient service.
• Coordinate workflow and scheduling; resolve impediments.
• Develop and enforce service protocols and OEM warranty guidelines.
• Recruit, onboard, and manage service advisors.
• Maintain repair orders, billing records, and client documentation.
• Conduct quality control audits and training for writers.
• Uphold safety compliance and workplace organization.
• Collaborate with Parts and Service Director.

Kenntnisse

Leadership

Customer service

Time management

Communication

Teamwork

Attention to detail

Tools

Service management software

Jobbeschreibung

Evans Motors in Fort Wayne, Indiana seeks a Service Manager to lead the automotive service department, partnering with the Parts and Service Director to ensure high-quality, efficient service and strong customer satisfaction.

The role requires prior dealership service experience, at least two years in a leadership position, superb organizational skills, and deep knowledge of service processes and OEM warranty procedures.