Retail Auto Service Manager: Lead Team & Deliver Service

Touch of Gold, LLC; Frankfort (KY); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health Insurance Vision & Dental

Paid Time Off

Paid Training

5 Day Work Week

401(k)

Professional Development Reimbursement

Product & Service Discounts

Job summary

Touch of Gold, LLC in Frankfort, KY is seeking an experienced Retail Store Manager to drive exceptional customer service and oversee daily operations of our automotive service department. The role involves consulting with customers, preparing estimates, managing staff, and ensuring shop standards align with company values.

The ideal candidate has at least five years of storefront leadership, strong communication, and the ability to motivate a team while maintaining a focus on quality, safety,

Qualifications

• Minimum 5 years of retail store management experience.
• Automotive service writing experience.
• Excellent customer service disposition.
• Strong communication and leadership abilities.
• Willingness to work a flexible retail schedule, including weekends, evenings, and holidays.
• Ability to use computers and software.

Responsibilities

• Deliver exceptional customer service while listening and consulting customers.
• Follow up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
• Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
• Supervise up to ten employees.
• Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks.
• Maintain inventory counts.
• Overall cleanliness and organization of the facility.
• Other duties as assigned

Skills

Retail store management

Automotive service writing

Customer service

Communication skills

Team leadership

Team building

Follow directions

Computer skills

Flexible schedule

Valid driver's license

Job description

Touch of Gold, LLC in Frankfort, KY is seeking an experienced Retail Store Manager to drive exceptional customer service and oversee daily operations of our automotive service department. The role involves consulting with customers, preparing estimates, managing staff, and ensuring shop standards align with company values.

The ideal candidate has at least five years of storefront leadership, strong communication, and the ability to motivate a team while maintaining a focus on quality, safety,