Senior Auto Service Consultant – Leadership & Growth

Apscareerportal; North Charleston (SC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

401(k) matching

Job summary

A+ Auto Service is seeking a Senior Service Advisor who can drive exceptional customer experiences, balance service sales with operations, and coordinate daily workflow in a fast-paced automotive shop.

The ideal candidate will own the customer relationship from check-in through delivery, coordinate with technicians, and maintain professional front-office standards while pursuing high levels of customer satisfaction and shop productivity.

Qualifications

• Proven experience in automotive service advising or related customer-facing leadership roles.
• Strong ability to prioritize tasks and manage multiple responsibilities in a fast-paced shop.

Responsibilities

• Serve as the primary point of contact for customers throughout the repair process.
• Communicate with technicians and customers to ensure transparency from check-in to delivery.
• Manage daily workflow, scheduling, repair timelines, and customer expectations.
• Present estimates and repair recommendations to help customers decide on services.
• Maintain proactive communication with customers and follow-up throughout the process.

Skills

Customer service leadership

Independent decision making

Communication skills

Organizational skills

Sales ability

Job description

A+ Auto Service is seeking a Senior Service Advisor who can drive exceptional customer experiences, balance service sales with operations, and coordinate daily workflow in a fast-paced automotive shop.

The ideal candidate will own the customer relationship from check-in through delivery, coordinate with technicians, and maintain professional front-office standards while pursuing high levels of customer satisfaction and shop productivity.