Senior Auto Parts Pro: Customer Experience & Tech Expert

NAPA; Round Rock (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

NAPA in Round Rock, TX is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer interactions. You will identify, source, and process parts orders using catalog and POS systems, and advise customers on technical product questions.

The role requires strong product knowledge, the ability to upsell appropriately, and a commitment to maintaining inventory accuracy and store presentation.

Qualifications

• High school diploma or equivalent; strong communication and organizational skills.
• Experience in automotive parts, retail, or related industry; ASE Parts Specialist preferred.
• Familiarity with POS systems and catalog tools (e.g., TAMS).

Responsibilities

• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommended solutions.
• Maintain knowledge of products, warranties, sales programs, and store policies.
• Support inventory control, stock orders, and store presentation.

Skills

Communication

Interpersonal

Organizational

Customer focus

Problem solving

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Catalog tools

TAMS

Job description

NAPA in Round Rock, TX is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer interactions. You will identify, source, and process parts orders using catalog and POS systems, and advise customers on technical product questions.

The role requires strong product knowledge, the ability to upsell appropriately, and a commitment to maintaining inventory accuracy and store presentation.