Senior Auto Parts Pro: Customer & Tech Advisor

NAPA; Albuquerque (NM); On-site; USD 42,000 - 52,000; Full time

Job summary

NAPA in Albuquerque, NM is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. The role requires strong knowledge of automotive parts, identifying the correct parts, and servicing customers with professional expertise.

You will advise on technical questions, source parts, and support inventory and delivery operations within a fast-paced retail environment. ASE certification and POS experience are preferred.

Qualifications

• High School Diploma or equivalent required.
• Strong communication and organizational skills.
• Ability to accurately identify part numbers and product codes.
• Experience with automotive parts retail or related industry preferred.

Responsibilities

• Provide prompt, professional service to customers in-store, by phone, and for dealer shops.
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend solutions.
• Maintain knowledge of products, warranties, and company policies.
• Support store operations, inventory, and delivery management.
• Assist with inventory control, stocking, and cycle counts.
• Contribute to store presentation and overall efficiency.

Skills

High-level communication

Customer-focused

Organizational skills

Ability to identify part numbers

Education

High School Diploma

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools

TAMS

Job description

NAPA in Albuquerque, NM is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop interactions. The role requires strong knowledge of automotive parts, identifying the correct parts, and servicing customers with professional expertise.

You will advise on technical questions, source parts, and support inventory and delivery operations within a fast-paced retail environment. ASE certification and POS experience are preferred.