Senior Auto Parts Specialist & Customer Solutions

NAPA Auto Parts; Papillion (NE); On-site; USD 36,000 - 60,000; Full time

Job summary

NAPA Auto Parts in Papillion, Nebraska, seeks a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts using catalogs and POS systems while maintaining product knowledge and workplace standards.

The role emphasizes customer satisfaction, fast parts lookup, and teamwork with inventory and delivery tasks. Previous automotive parts experience and familiarity with POS tools are preferred.

Qualifications

• High School Diploma or equivalent required.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.

Responsibilities

• Provide prompt, professional, and courteous service to customers (in-store, phone, and dealer shops).
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain strong knowledge of products, warranties, sales programs, and company policies.
• Execute sales practices including customer engagement, needs assessment, and product demonstration.
• Resolve customer issues effectively to ensure satisfaction and retention.

Skills

Communication

Interpersonal skills

Organizational skills

Customer focus

Part identification

Education

High School Diploma or equivalent

Tools

POS systems

Cataloging tools

TAMS

Job description

NAPA Auto Parts in Papillion, Nebraska, seeks a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process parts using catalogs and POS systems while maintaining product knowledge and workplace standards.

The role emphasizes customer satisfaction, fast parts lookup, and teamwork with inventory and delivery tasks. Previous automotive parts experience and familiarity with POS tools are preferred.