Senior Auto Parts Specialist: Customer & Tech Expert

NAPA Auto Parts; Windham (ME); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Stock Purchase Plan

Tuition Reimbursement

Wellness Programs

Job summary

NAPA Auto Parts in Windham, ME is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. The role requires strong automotive parts knowledge and the ability to identify and source the right parts quickly.

You will advise customers on technical questions, support store operations, and collaborate with inventory and delivery teams to ensure smooth order fulfillment. High standards for accuracy and customer satisfaction are essential.

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to identify part numbers and product codes.
• Customer-focused mindset in a fast-paced environment.

Responsibilities

• Provide prompt, professional service in-store, on phone, and dealer shops.
• Accurately identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Assist with inventory control and store operations.

Skills

Communication

Interpersonal skills

Organizational skills

Customer-focused

Education

High School Diploma or equivalent

ASE Parts Specialist certification

Tools

POS systems

Cataloging tools (TAMS)

Job description

NAPA Auto Parts in Windham, ME is seeking a Senior Store Pro to deliver accurate, courteous service across in-store, phone, and dealer shop channels. The role requires strong automotive parts knowledge and the ability to identify and source the right parts quickly.

You will advise customers on technical questions, support store operations, and collaborate with inventory and delivery teams to ensure smooth order fulfillment. High standards for accuracy and customer satisfaction are essential.