Senior Auto Parts Pro - Customer Experience Leader

Genuine Parts Company; Union City (CT); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company's NAPA Store is seeking a Store Associate to serve as the primary contact for customers, delivering automotive parts solutions and a high-quality shopping experience in a fast-paced retail setting.

You will use product knowledge to assist customers, support the team, operate POS and inventory tools, and help maintain a welcoming, efficient store that drives loyalty and timely order fulfillment.

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication (verbal and written) and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance.
• Support continuous improvement initiatives related to store processes and operational standards.

Skills

Customer service

Communication

Problem solving

Team player

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company's NAPA Store is seeking a Store Associate to serve as the primary contact for customers, delivering automotive parts solutions and a high-quality shopping experience in a fast-paced retail setting.

You will use product knowledge to assist customers, support the team, operate POS and inventory tools, and help maintain a welcoming, efficient store that drives loyalty and timely order fulfillment.