Senior Auto Collision Estimator - DRP & Insurance Expert

Puget Collision, LLC; Portland (OR); On-site; USD 70,000 - 125,000; Full time

Job summary

Puget Collision, LLC in Portland, Oregon is seeking an experienced Estimator to join our auto collision repair team. This skilled hourly/commission position requires proficiency in repair planning, DRP programs, and delivering accurate estimates and comprehensive repair plans.

You will work closely with customers, insurers and shop staff to ensure OE standards, proper part choices, ADAS calibrations, and timely delivery of vehicles while maintaining high quality and compliance.

Qualifications

• ICAR Pro-Level 1 certification required.
• Minimum 3 years of DRP writing experience.
• Strong relationships with insurance providers essential.
• Knowledge of metal/refinish replacement and repair techniques.
• Proficient with Mitchell and CCC estimating systems; ERAC and DRP management.
• Excellent verbal and written communication abilities.
• Interacts effectively with customers, coworkers, and insurance representatives.
• Organizational skills to manage multiple estimates efficiently.
• Adheres to confidentiality policies on customer information.

Responsibilities

• Perform all duties according to Company SOPs and procedures.
• Greet customers promptly, assess needs, and deliver service excellence.
• Capture potential business from walk-in or call-in customers and explain processes.
• Prioritize jobs and expedite repairs for cycle time efficiency.
• Inspect and evaluate damaged vehicles to create accurate estimates.
• Identify prior damage from check-in photos and pre-scan data.
• Maximize profitability through labor mix and repair vs replace decisions.
• Inform customers about repair, insurance claims, and payment timelines.
• Serve as primary contact, keeping notes accurate and complete.
• Develop a comprehensive auto body repair plan after disassembly.
• Ensure repairs meet OE standards, DRP guidelines, and ADAS calibrations.
• Verify quality at each repair stage and document the process.
• Source, order, and receive parts per insurer and company guidelines.
• Ensure final bill and supplements are accurate and properly authorized.
• Deliver vehicles, review repairs and collect final payments.
• Scan all documentation into the CCC One file (check-in, estimate, invoices).
• Maintain CCC Calendar and DRP portal activity daily.
• Build strong DRP, Fleet, and Dealer relationships to meet metrics.

Skills

I-CAR Pro-Level 1

DRP writing

Insurance relationships

Metal/refinish techniques

Mitchell/CCC Estimating

ERAC & DRP systems

Verbal and written communication

Customer interaction

Organizational skills

Confidentiality (NDA)

Tools

Mitchell Estimating

CCC Estimating

ERAC

DRP management systems

Job description

Puget Collision, LLC in Portland, Oregon is seeking an experienced Estimator to join our auto collision repair team. This skilled hourly/commission position requires proficiency in repair planning, DRP programs, and delivering accurate estimates and comprehensive repair plans.

You will work closely with customers, insurers and shop staff to ensure OE standards, proper part choices, ADAS calibrations, and timely delivery of vehicles while maintaining high quality and compliance.