Senior Auto Collision Advisor | Client Liaison & Estimates

Classic Collision Corporate Services LLC; Georgetown (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Supportive team culture

401K match

Paid time off - 6 holidays

Rewarding work

Job summary

Classic Collision Georgetown repair center is seeking a Customer Service Estimator to be the primary contact for customers from drop-off to delivery of the repaired vehicle.

You will prepare estimates for customers and insurance partners, coordinate with insurers, and keep customers updated on progress while collaborating with technicians to verify damages. This role offers commission-based pay and opportunities for advancement.

Qualifications

• Must be at least 18 years of age.
• Valid Driver's License Required
• Ability to provide clear, concise information in writing, via phone and in-person.
• Familiar with estimating systems CCC1 preferred.
• I-CAR / ASE certification preferred.
• Strong organizational skills
• Successful completion of background check required.

Responsibilities

• Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle.
• Prepares estimate for customer and or insurance partners according to manufacturer and Classic Collision guidelines.
• Partners with the insurance companies to manage customers claim to insure the best customer experience.
• Maintains communication with customers providing updates on repair process.
• Coordinates with technicians to confirm all aspects of the damages are identified.
• Maintains customer satisfaction scores according to company standards.
• Perform quality inspection prior to vehicle delivery to the customer.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Background check

Tools

CCC1 estimating system

Job description

Classic Collision Georgetown repair center is seeking a Customer Service Estimator to be the primary contact for customers from drop-off to delivery of the repaired vehicle.

You will prepare estimates for customers and insurance partners, coordinate with insurers, and keep customers updated on progress while collaborating with technicians to verify damages. This role offers commission-based pay and opportunities for advancement.