Senior Auto Adjuster - Catastrophe Desk (Hybrid)

USAA Life Insurance Company; Tampa (FL); Hybrid; USD 65,000 - 95,000; Full time

Job summary

USAA Life Insurance Company is seeking a Senior Auto Adjuster to manage highly complex auto claims from end to end, including catastrophe designations. This desk role requires in-office presence 3 days a week, with initial ramp to five days. The position is based in the Tampa, FL or Chesapeake, VA offices.

You will analyze coverage, negotiate settlements, gather statements, and coordinate with multiple parties to deliver timely, compliant resolutions while upholding excellent member service.

Qualifications

• 2 years of customer service experience.
• 1 year of experience handling low to moderately complex auto non injury liability claims.
• Experience determining auto liability coverage.
• Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.

Responsibilities

• Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims.
• Negotiates liability for comparative negligence (claimant or adverse carrier).
• Identifies coverage concerns, reviews prior loss history, determines, and creates SIU referrals when appropriate.
• Interacts with police reports, recorded statements, witness statements to determine liability.
• Analyzes information to establish regulatory compliance and settlement value.
• Evaluates and negotiates settlement of automobile first and third-party physical damage claims within authority limits.
• Resolves claims through proactive problem solving and prioritizing workload.
• Documents thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborates with external/internal partners to facilitate claims resolution.
• Supports members and claimants using digital tools for timely resolutions.
• Applies knowledge of P&C insurance products, policies and internal claims processes.
• May serve as informal resource for team members.
• May respond to workload surges and CAT events including on-call.

Skills

Customer service

Negotiation

Investigation

Communication

Conflict resolution

Analytical thinking

Education

High School Diploma or GED

Job description

USAA Life Insurance Company is seeking a Senior Auto Adjuster to manage highly complex auto claims from end to end, including catastrophe designations. This desk role requires in-office presence 3 days a week, with initial ramp to five days. The position is based in the Tampa, FL or Chesapeake, VA offices.

You will analyze coverage, negotiate settlements, gather statements, and coordinate with multiple parties to deliver timely, compliant resolutions while upholding excellent member service.