Auto Claims Adjuster

Global Technical Talent, an Inc. 5000 Company; City of Syracuse (NY); Hybrid; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401k Retirement Fund

Career Development and Mentorship

Job summary

Global Technical Talent is seeking an Auto Claims Adjuster in Syracuse, NY for a direct-hire, hybrid role. The position handles a portfolio of moderately complex claims, from intake through resolution, with accountability for coverage, liability, investigations, and settlements.

Strong negotiation and customer communication skills are essential, along with continuous education and licensing requirements. The role offers a 2-day in-office schedule (Tuesday/Wednesday) and 3 days remote, with 1st

Qualifications

• Associate degree required; bachelor’s degree preferred or equivalent experience.
• Typically 2–3 years of front-line auto claim handling and investigation.
• Strong communication and negotiation skills, with empathy for customers.

Responsibilities

• Manage an active inventory of 80–120 moderately complex claims from intake to resolution.
• Conduct investigations, assess liability, evaluate damages, and negotiate settlements.
• Coordinate with underwriting, legal, and other stakeholders for comprehensive evaluations.
• Identify subrogation potential and set up files to support recovery efforts.
• Mentor entry-level adjusters and share best practices learned through training.
• Represent the company in mediations, arbitrations, and trials as needed.
• Maintain detailed, compliant documentation of claim activities and communications.

Skills

Negotiation

Customer communication

Empathy

Time management

Problem solving

Education

Associate degree

Bachelor's degree preferred

Tools

MS Office

Job description

• Shift / Schedule: Full-time role with a hybrid work schedule: 2 days (Tuesday and Wednesday) in the office and 3 days remote. Primary need is for standard 1st shift office hours, but also considering a mid-day shift option from 11:30 AM-8:00 PM.
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Auto Claims Adjuster

Location: Syracuse, NY

Onsite Flexibility: Hybrid

Job Details

• Position Type: Direct Hire
• Pay / Salary: $55,000-$62,000 / Year (USD)
• Shift / Schedule: Full-time role with a hybrid work schedule: 2 days (Tuesday and Wednesday) in the office and 3 days remote. Primary need is for standard 1st shift office hours, but also considering a mid-day shift option from 11:30 AM-8:00 PM.
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Auto Claims Adjuster (Adjuster Service Claims) is responsible for managing a caseload of moderately complex claims from initiation to resolution. This includes determining coverage and liability, conducting thorough investigations, evaluating damages, and negotiating settlements in accordance with policy terms, best practices, and jurisdictional requirements. The role involves direct communication with insureds and third parties, as well as accurate input and management of claim data.

Key Responsibilities

• Manage an active pending inventory of approximately 80-120 moderately complex service claims from intake through resolution, receiving an average of 5 new claims daily.
• Conduct thorough investigations, assess liability, handle loop calls, and evaluate damages using established procedures.
• Engage underwriting, legal, and other core stakeholders for comprehensive investigation and evaluations.
• Identify and assign subrogation potential appropriately; set up files to support successful recovery efforts.
• Identify possibly suspicious claims and refer them to the Special Investigation Unit.
• Transfer risk to appropriate parties and implement management techniques to mitigate loss.
• Set reserves and authorize payments within specific limits and moderate scope of authority; utilize discretion and independent judgment.
• Utilize technology and data tools to enhance claims processing efficiency and accuracy in a paperless environment.
• Resolve claims with empathy and customer-centricity; handle sensitive communications professionally and translate complex information for diverse audiences.
• Maintain detailed, compliant, and clear documentation of claim activities and communications so files are easily understood by others.
• Maintain appropriate adjuster licenses and continuing education credits across required states.
• Mentor entry-level adjusters and share best practices learned through training and experience.
• May represent the company in mediations, arbitrations, and trials.

Required Skills

• Proficient with basic computer navigation, toggling between multiple systems/applications, and utilizing the MS Office suite.
• Must possess and maintain a sufficient home-based internet connection (minimum 50 Mbps download / 10 Mbps upload) to ensure productivity in a hybrid environment.
• Ability to learn and handle negotiation conversations independently within authority limits, understanding common tactics for moderately complex resolutions.
• Clear, professional, and empathetic communication skills across all channels with the ability to de-escalate challenging customer calls.
• Operates with decision-making latitude to anticipate, identify, and adapt solutions to changing situations and priorities.
• Strong organizational and time-management skills to effectively manage multiple tasks and strict deadlines.
• Fosters an environment of teamwork, maintains constructive relationships despite differing perspectives, and actively supports teammates with workload management.

Preferred Skills

• Guidewire experience is a plus.

Education Requirements

• Associate degree required; bachelor's degree preferred or an equivalent combination of education and experience.

Required Experience

• Typically requires 2-3 years of relevant front-line Auto claim-handling, investigation, and phone queue experience, including handling third party handling and liability determinations.

Work Environment / Physical Requirements

• Ability to use a personal computer, phone systems, and standard office equipment.
• Ability to sit and/or stand for extended periods (75%-90%) in a standard office or remote workspace setting.
• Ability to perform effectively in a dynamic, fast-paced environment.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund
• Career Development: Permanent position with robust training and development, on-the-job experiences, personalized coaching, and ongoing mentorship.

About the Client

This client is a U.S. property and casualty insurer providing comprehensive coverage for homes, autos, and businesses, with more than 4,900 employees across 48 offices nationwide and annual revenue exceeding $5 billion. Named to Forbes' Best Insurance Companies list, recognized by TIME as one of the World's Best Companies, and honored by U.S. News & World Report as one of the Best Companies to Work For, the organization has built a strong reputation for both outstanding insurance and outstanding employment. Teams here include underwriters, claims professionals, actuaries, and independent agency relationship managers who collaborate across a values-driven culture committed to inclusion, diversity, and equity.

Job Number: 26-12054