Senior Audio Operations & QC Lead

Automatic Data Processing, Inc.; Anaheim (CA); On-site; USD 55,000 - 57,000; Full time

Job summary

Rentex is hiring for National Operations in Anaheim, CA. The role supports audio operations, QC, and inventory tasks, collaborating with the National Product Manager of Audio to ensure timely repairs and deployments.

You will coordinate with vendors, manage parts allocation, and provide training and documentation to teams, with a focus on quick inventory recovery and reliable 24/7 assistance.

Qualifications

• Must have proven experience with the allocation of parts to repair audio equipment.
• Excellent written and verbal communication skills to interact with vendors for parts and accessories purchases.
• 5+ years of field experience in the audio discipline within live entertainment environments.
• High school diploma minimum.

Responsibilities

• Collaborate daily with the National Product Manager of Audio to assist with day-to-day tasks and longer-term projects.
• Provide technical support to end users as part of the Rentex 24/7 support system.
• Monitor inventory nationally to ensure equipment in need of repair or replacement is serviced and returned to active inventory quickly.
• Locate economical parts from reputable suppliers needed for product repairs.
• Assimilate new inventory into the Rentex inventory control system (asset IDs, kits, barcodes, photos, documentation).
• Keep QC guides up to date and create guides for new Audio gear purchased.
• Update substitutions and accessories as new products are added to inventory.
• Support QC standards for Audio SKUs; help maintain pass/fail criteria in guides.
• Assist in managing and executing repairs: triage, parts allocation, RMA coordination, test and return-to-service notes.
• Deliver or coordinate product training on setup, best practices, and common gotchas.
• Maintain quick-start guides, signal flow diagrams, and firmware/known issues notes.

Education

High school diploma

Tools

Dante Level 2+ certification

CTS/CTS-I training

Job description

Rentex is hiring for National Operations in Anaheim, CA. The role supports audio operations, QC, and inventory tasks, collaborating with the National Product Manager of Audio to ensure timely repairs and deployments.

You will coordinate with vendors, manage parts allocation, and provide training and documentation to teams, with a focus on quick inventory recovery and reliable 24/7 assistance.