Senior Atlassian Solutions Architect

ServiceRocket; Palo Alto (CA); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Stock options

Health insurance

Retirement plan

Career pathways

Learning fund

Wellness

PTO

Rockettoria

Cultural heritage day

Job summary

ServiceRocket, a global tech-enabled services company based in Palo Alto, CA, is always seeking top talent for its evergreen Service Delivery team. The role focuses on delivering complete project solutions across the Atlassian ecosystem, guiding enterprise clients from scoping to successful outcomes.

The team operates within a COE model, balancing cross-functional delivery with tailored engagements across named accounts and strategic partnerships.

Qualifications

• Bachelor’s degree in Computer Science, IT, Mathematics or related technical disciplines
• 5+ years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions
• Proven track record in implementing Atlassian solutions (Jira, Confluence, Bitbucket, etc)
• A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
• Excellent analytical skills with the ability to take a holistic view across a range of domains
• Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements into solutions
• Excellent communication skills, including workshop facilitation, written and verbal communication
• Experience with Agile development methodologies
• Proficiency in Unix command line, SQL, script development, software configuration, and other related technical skills
• Knowledge of scripting languages (Python, Groovy, Perl, Ruby, Shell scripting)
• Familiarity with ITIL and ITSM principles
• Experienced in UAT testing and test use-case development
• Knowledge of cloud technologies

Responsibilities

• Design, develop, and implement high-quality solutions including architectural system design
• Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
• Provide experienced guidance, feedback, and recommendations to customers based on established best practices
• Support the roll-out, adoption, and scaling of provided solutions for customers
• Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
• Advise on internal tools and processes as a senior member of the technical team
• Promote yourself as a subject matter expert and valued member of the community
• Assist with proposal development and statement of work definitions
• Engage with potential customers on sales calls as a technical resource, advising on product solutions

Skills

Jira Admin

Confluence

Bitbucket

Client engagement

Agile

SQL

Python

Shell scripting

ITIL

Education

Bachelor’s degree

Tools

Unix

Git

Python

Groovy

Shell

Job description

ServiceRocket, a global tech-enabled services company based in Palo Alto, CA, is always seeking top talent for its evergreen Service Delivery team. The role focuses on delivering complete project solutions across the Atlassian ecosystem, guiding enterprise clients from scoping to successful outcomes.

The team operates within a COE model, balancing cross-functional delivery with tailored engagements across named accounts and strategic partnerships.