Senior Atlassian Solutions Architect

ServiceRocket; Palo Alto (CA); Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Stock options

Health insurance

Retirement plan/funds saving

Career pathways program

Generous monthly fixed allowances

Job summary

ServiceRocket is seeking an experienced Atlassian Consultant to design, implement, and optimise solutions across Jira, Confluence, and Bitbucket for enterprise clients. You’ll lead customer discussions, define technical requirements, and guide projects from scoping to successful delivery.

Join our global services team and help drive measurable business improvements while collaborating with cross-functional professionals in a hybrid/remote workplace.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Mathematics or related technical disciplines.
• 5+ years of experience as an Atlassian Consultant, Atlassian Administrator, Jira Administrator, or similar positions.
• Proven track record in implementing solutions including installations, upgrades, migrations, workshops, integrations, and training for Atlassian products (Jira, Confluence, Bitbucket, etc)
• A successful history in customer engagement and demonstrated exceptional consulting and influencing skills
• Excellent analytical skills with the ability to take a holistic view across a range of domains
• Demonstrated expertise in undertaking analysis, evaluation, and translation of customer requirements and feeding them into solutions
• Excellent communication skills, including workshop facilitation, written and verbal communication
• Experience with Agile development methodologies
• Proficiency in technical skills such as: command line (Unix), SQL, script development, software configuration, and other related technical skills
• Knowledge of scripting languages (e.g. Python, Groovy, Perl, Ruby, Shell Scripting, etc.)
• Familiarity with ITIL and ITSM principles
• Experienced in UAT testing and test use-case developmentKnowledge of cloud technologies

Responsibilities

• Design, develop, and implement high-quality solutions including architectural system design
• Facilitate customer discussions to discover key business and technical requirements, and develop implementation plans based on the identified requirements
• Provide experienced guidance, feedback, and recommendations to customers based on established best practices
• Support the roll-out, adoption, and scaling of provided solutions for customers
• Handle customer engagements as a project manager, responsible for scheduling, coordination, communication, and enhancing the customer relationship
• Advice on internal tools and processes as a senior member of the technical team
• Promote yourself as a subject matter expert and valued member of the community
• Assist with proposal development and statement of work definitions
• Engage with potential customers on sales calls as a technical resource, advising on product solutions

Skills

Jira Administration

Atlassian Consultant

Customer engagement

Agile methodologies

SQL

Education

Bachelor's degree in Computer Science or related field

Tools

Jira

Confluence

Bitbucket

Job description

ServiceRocket is seeking an experienced Atlassian Consultant to design, implement, and optimise solutions across Jira, Confluence, and Bitbucket for enterprise clients. You’ll lead customer discussions, define technical requirements, and guide projects from scoping to successful delivery.

Join our global services team and help drive measurable business improvements while collaborating with cross-functional professionals in a hybrid/remote workplace.