Senior Associate, IT Tech

Real; Plainsboro Township (NJ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Health savings accounts

Retirement savings plans

Life and disability insurance

Paid leave where required by law

Job summary

Real is seeking a Senior Associate, IT Tech in Plainsboro, NJ to support AV and collaboration systems for business and executive meetings onsite. You will help configure, test, and operate Microsoft Teams, Crestron, and Poly setups to ensure flawless presentations.

You will handle meeting preparation, live event support, troubleshooting, preventive maintenance, and ServiceNow ticket management while coordinating with stakeholders and ensuring minimal downtime during critical sessions.

Qualifications

• Hands-on experience with AV systems and meeting technologies.
• Experience using ServiceNow for incident and request management.
• Strong troubleshooting and stakeholder communication.
• Ability to support executive and high-profile meetings.

Responsibilities

• Prepare meetings and events with AV and collaboration tech.
• Provide live event support and troubleshooting.
• Perform preventive maintenance on AV systems.
• Manage ServiceNow tickets and ensure timely resolution.

Skills

AV systems

Microsoft Teams

Crestron

Poly

Basic AV networking

ServiceNow

Troubleshooting

Stakeholder management

Executive meeting support

Tools

ServiceNow

Crestron

Poly

Job description

Senior Associate, IT Tech (Plainsboro, NJ)

Support AV and collaboration technologies for business and executive meetings, including Microsoft Teams, Teams Rooms, Crestron, and Poly systems. This onsite role is responsible for meeting preparation, live event support, troubleshooting, preventive maintenance, and ServiceNow ticket management.

Key Requirements

• Hands-on experience with AV systems, Microsoft Teams, Crestron, Poly, and basic AV networking
• Experience using ServiceNow for incident and request management
• Strong troubleshooting, communication, and stakeholder management skills
• Ability to support executive and high-profile meetings

Preferred

• Experience with ticket ownership, SLA/KPI management, and service reporting
• Knowledge of AV operations, live event support, and process improvement
• Strong customer service mindset and ability to remain calm under pressure
  

EOE Statement:

Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to base pay, employees may be eligible for benefits such as health insurance, health savings accounts, retirement savings plans, life and disability insurance, and paid leave where required by applicable law. Eligibility may vary based on factors such as location and hire date and is subject to change.