Audio Visual Technician

Creative Solutions Services, LLC; Princeton (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

CompucomStaffing's client in Princeton, NJ seeks a Lead Audio Visual Technician to manage senior-level AV support for conference rooms, executive events, and hybrid meetings onsite. The role blends hands-on technical work with coordination, mentoring, training, and process improvement across AV, Facilities, Network Support, and third-party vendors to ensure reliable service delivery.

Ideal candidates have 5+ years in enterprise AV, proven leadership without direct reporting, and deep knowledge

Qualifications

• Minimum 5+ years of experience supporting enterprise audio/visual technologies.
• Experience delivering white-glove support to executive leadership.
• Proven ability to coordinate cross-functional teams across events and meetings.
• Strong documentation, training, and knowledge-transfer skills.
• Experience with conference room systems and collaboration platforms.

Responsibilities

• Lead on-site AV technician and escalation point for complex conference rooms and events.
• Coordinate daily AV activities among technicians, facilities, and vendors.
• Lead troubleshooting and root-cause analysis for AV incidents and drive corrective actions.
• Mentor AV/Desktop Support staff and deliver ongoing in-service training.
• Support enterprise AV systems, meeting rooms, and hybrid events end-to-end.

Skills

Senior AV leadership

Executive support

Cross-functional coordination

Training & mentoring

Documentation

Tools

Microsoft Teams

Microsoft Teams Rooms

Zoom

Crestron

Poly room systems

Cameras & microphones

Job description

At CompucomStaffing,you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Lead Audio Visual Technician to join their team onsite in Princeton, NJ.

This technician serves as the senior AV resource responsible for conference room technology, executive event support, hybrid corporate meetings, and related collaboration environments. The role combines advanced hands-on technical support with coordination, mentoring, training, documentation, and continuous improvement responsibilities. The Lead works across AV, Desktop Support, Facilities, Network Support, meeting organizers, and third-party vendors to promote consistent execution and reliable service delivery.

Lead Technician

• Serve as the on-site senior AV technician and primary technical escalation point for complex conference room, hybrid event, and executive support issues
• Coordinate daily AV activities among AV technicians, Desktop Support technicians, Facilities personnel, Network Support teams, meeting organizers, and third-party vendors
• Lead cross-functional troubleshooting and root-cause analysis for recurring AV incidents, and drive corrective actions to completion
• Assist management with workload priorities and resource coordination for executive meetings, town halls, large events, technology refreshes, and other high-visibility activities
• Establish, document, and reinforce AV operating standards, support procedures, and technical best practices
• Mentor and coach AV and Desktop Support personnel, promote cross-training, and provide structured knowledge transfer
• Develop, maintain, and deliver recurring in-service training that improves technician readiness, service consistency, and supplemental AV coverage
• Identify technical or procedural knowledge gaps and implement targeted training and documentation improvements
• Serve as an AV subject matter expert and provide recommendations for room upgrades, technology refreshes, operational improvements, and support readiness

AV Operations and Event Support

• Provide advanced audio/visual support for ETS conference rooms, training facilities, executive meetings, and corporate events
• Plan, coordinate, and support onsite, remote, and hybrid meetings, including corporate events with 200 or more attendees using professional-quality audio and video equipment
• Configure, monitor, troubleshoot, and maintain enterprise AV systems, conference room technologies, and collaboration platforms
• Support live events in which presenters and audience members may be split between the presentation location and remote connections
• Provide real-time troubleshooting during executive meetings, town halls, board meetings, and other critical business events
• Work with meeting organizers and Facilities teams on room configuration, event setup, testing, execution, and post-event restoration

Training and Knowledge Management

• Develop and deliver instructor-led, hands-on, and refresher in-service training for AV and Desktop Support technicians as needed or requested
• Create and maintain standard operating procedures, quick-reference guides, knowledge articles, conference room instructions, and training materials
• Conduct onboarding, mentoring, coaching, and knowledge-transfer sessions for new and existing support personnel
• Deliver end-user instruction on conference room technology and collaboration platforms when requested
• Assess recurring incident trends for root causes and potential elimination or standard workarounds

Technology, Asset, and Vendor Support

• Support Microsoft Teams, Microsoft Teams Rooms, Zoom, Poly room systems, Crestron environments, cameras, microphones, analog mixers, displays, and related presentation technologies
• Deploy, administer, and troubleshoot Poly TC8, X50, and X70 solutions, including Poly device access and Poly Lens management tools
• Connect and support Windows laptops, Mac devices, tablets, and mobile technologies within conference room environments
• Apply IP networking knowledge when diagnosing AV endpoint, connectivity, and collaboration-system issues
• Monitor and maintain AV equipment, inventories, operational health, and lifecycle activities across supported conference rooms and locations
• Coordinate third-party vendor activities for Network Support, Crestron maintenance, equipment repair, room upgrades, and other specialized services
• Assist with ordering AV equipment, team supplies, and department materials

Skills and Qualifications

• Minimum 5+ years of experience supporting enterprise audio/visual technologies
• Experience providing white-glove support to executive leadership
• Experience supporting large corporate meetings, presentations, live events, and hybrid events
• Demonstrated experience coordinating work across multiple technical and operational support teams
• Experience providing technical leadership without relying on direct reporting authority
• Advanced knowledge of sound, video, lighting, conferencing, and integrated room technologies
• Experience with Microsoft Teams, Microsoft Teams Rooms, Zoom, and related collaboration platforms*? Wait this must contain closing tags. But I realize there was an error: we need to close each
• properly. Let's rewrite the
  block and entire JSON string carefully to ensure all tags are closed properly and not broken.{