Senior Associate, IT Tech

Real Staffing Group; Plainsboro Township (NJ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account

Retirement savings plan

Life Insurance

Disability Insurance

Paid leave

Job summary

Real Staffing Group in Plainsboro, NJ is seeking a Senior Associate, IT Tech to support AV and collaboration technologies for business and executive meetings. You will work onsite with Microsoft Teams, Teams Rooms, Crestron, and Poly systems, handling meeting preparation, live event support, troubleshooting, and preventive maintenance.

You will also manage ServiceNow tickets, collaborate with stakeholders, and help drive service reporting and process improvements while delivering calm,

Qualifications

• Hands-on experience with AV systems and collaboration tech.
• Experience using ServiceNow for incident and request management.
• Strong troubleshooting and stakeholder management skills.
• Ability to support executive and high-profile meetings.

Responsibilities

• Meetings preparation for executive and business meetings onsite.
• Live event support and troubleshooting during events.
• Preventive maintenance of AV and collaboration systems.
• ServiceNow ticket management and resolution.

Skills

AV systems

Microsoft Teams

Crestron

Poly systems

ServiceNow

Troubleshooting

Stakeholder management

Executive support

Tools

ServiceNow

Job description

Senior Associate, IT Tech (Plainsboro, NJ)

Support AV and collaboration technologies for business and executive meetings, including Microsoft Teams, Teams Rooms, Crestron, and Poly systems. This onsite role is responsible for meeting preparation, live event support, troubleshooting, preventive maintenance, and ServiceNow ticket management.

Key Requirements

• Hands-on experience with AV systems, Microsoft Teams, Crestron, Poly, and basic AV networking
• Experience using ServiceNow for incident and request management
• Strong troubleshooting, communication, and stakeholder management skills
• Ability to support executive and high-profile meetings

Preferred

• Experience with ticket ownership, SLA/KPI management, and service reporting
• Knowledge of AV operations, live event support, and process improvement
• Strong customer service mindset and ability to remain calm under pressure

EOE Statement: Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In addition to base pay, employees may be eligible for benefits such as health insurance, health savings accounts, retirement savings plans, life and disability insurance, and paid leave where required by applicable law. Eligibility may vary based on factors such as location and hire date and is subject to change.