Senior Associate Intern - Customer Experience & Advisory

PwC International; Rosemont (IL); On-site; USD 84,000 - 202,000; Part time

Job summary

PwC International is offering an internship within Management Consulting - Sales, Service and Marketing. You will assist in delivering client-focused solutions, analyze customer journeys, and help design customer-centric strategies to drive loyalty, while learning PwC's methodologies.

You will engage in data management, trend analysis, and collaboration with teams to foster continuous improvement, aiming to deliver value for clients and grow professionally.

Qualifications

• MBA required or near completion.
• 3+ years of experience.
• One year away from MBA graduation at application time.

Responsibilities

• Support client-focused solutions in sales, service and marketing.
• Participate in customer journey analysis to enhance CX strategies.
• Assist in developing customer-centric strategies to drive loyalty and satisfaction.
• Engage in customer data management to improve service design and performance.
• Conduct trend analysis to identify opportunities for improving customer relations.
• Collaborate with team to embrace change and foster continuous improvement.
• Apply analytical thinking to solve problems and contribute to project goals.
• Observe and learn from PwC professionals to gain exposure to methodologies.
• Contribute to creating innovative customer experience designs.

Skills

Customer management

Analytical thinking

CX design

AI-driven improvement

Education

Master's of Business Administration

Job description

PwC International is offering an internship within Management Consulting - Sales, Service and Marketing. You will assist in delivering client-focused solutions, analyze customer journeys, and help design customer-centric strategies to drive loyalty, while learning PwC's methodologies.

You will engage in data management, trend analysis, and collaboration with teams to foster continuous improvement, aiming to deliver value for clients and grow professionally.