Senior Associate Account Manager - Commercial Lines

hilbgroup; Madison (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Hilb Group in Madison, AL is seeking an Associate Account Manager to join our in-office team. You will support account managers, handle routine client inquiries, and help with policy changes and documentation.

This role emphasizes organization, prioritization, and teamwork as you prepare certificates of insurance, binders, endorsements, and maintain accurate files in line with carrier standards.

Responsibilities

• Assist Account Managers in servicing accounts.
• Respond to routine client inquiries about policies, billing, and coverage.
• Prepare certificates of insurance, binders, and endorsements.
• Process policy changes, renewals, and cancellations in agency management systems.
• Gather underwriting information and application materials.
• Maintain accurate client files in accordance with agency procedures.
• Ensure documentation meets regulatory and carrier standards.
• Support internal quality control processes.

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Associate Account Manager to join our team. This position will report to our agency located in Madison, AL. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Support Account Managers servicing accounts
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes
• Prepare and issue certificates of insurance, binders, and endorsements
• Process policy changes, renewals, and cancellations in agency management systems
• Gather underwriting information and application materials
• Maintain accurate client files in accordance with agency procedures
• Ensure documentation meets regulatory and carrier standards
• Support internal quality control processes