Growth-Minded Insurance Account Associate (In-Office)

PGA Peck Glasgow; Madison (AL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Life Insurance

Medical Plan

401(k) Match

Disability Insurance

Vision Plan

PTO

Job summary

The Hilb Group is seeking an Associate Account Manager to join our Madison, AL office. This in-office role supports Account Managers, handles client inquiries, prepares certificates, and processes policy changes with accuracy and regulatory alignment.

You will gather underwriting information, maintain client files, and assist with submissions and carrier follow-up while tracking renewals and ensuring timely documentation.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Support Account Managers servicing accounts.
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes.
• Prepare and issue certificates of insurance, binders, and endorsements.
• Process policy changes, renewals, and cancellations in agency management systems.
• Gather underwriting information and application materials.
• Maintain accurate client files in accordance with agency procedures.
• Ensure documentation meets regulatory and carrier standards.
• Support internal quality control processes.
• Assist with submission preparation and carrier follow-up.
• Track renewal timelines and ensure documentation is processed.
• Review policies for accuracy and request corrections.

Skills

Customer service

Insurance knowledge

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

The Hilb Group is seeking an Associate Account Manager to join our Madison, AL office. This in-office role supports Account Managers, handles client inquiries, prepares certificates, and processes policy changes with accuracy and regulatory alignment.

You will gather underwriting information, maintain client files, and assist with submissions and carrier follow-up while tracking renewals and ensuring timely documentation.