Senior Associate Account Manager - Commercial Lines

The Hilb Group, LLC; Madison, Northern (AL, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

PTO

Job summary

The Hilb Group, LLC in Madison, AL is seeking a Senior Associate Account Manager for Commercial Lines. This in‑office role supports Account Managers, responds to routine client inquiries, and processes certificates, binders and endorsements.

The ideal candidate has a high school diploma (associates or bachelor’s preferred), 0–2 years in insurance or customer service, and a Property & Casualty license or the ability to obtain one. A collaborative, detail‑oriented environment awaits.

Qualifications

• High school diploma or equivalent.
• Associate’s or Bachelor’s degree preferred.
• Commercial insurance exposure preferred.
• Property & Casualty License required or ability to obtain within a specified timeframe.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and deadlines.
• Proficiency in Microsoft Office; agency management systems preferred.

Responsibilities

• Support Account Managers servicing accounts.
• Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes.
• Prepare and issue certificates of insurance, binders, and endorsements.
• Process policy changes, renewals, and cancellations in agency management systems.
• Gather underwriting information and application materials.
• Maintain accurate client files in accordance with agency procedures.
• Ensure documentation meets regulatory and carrier standards.
• Support internal quality control processes.
• Assist with submission preparation and carrier follow-up.
• Track renewal timelines and ensure documentation is processed.
• Review policies for accuracy and request corrections.

Skills

Strong organizational skills

Excellent written and verbal comms

Multi-tasking

Team collaboration

Attention to detail

Education

High School Diploma

Associate/Bachelor preferred

Tools

Microsoft Office

Agency management systems

Job description

## Senior Associate Account Manager - Commercial LinesApply: In Person: Madison AL: Full time: Posted Today: JR100831**Grow With Us!** At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Associate Account Manager to join our team. This position will report to our agency located in Madison, AL. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.**Responsibilities:*** Support Account Managers servicing accounts* Respond to routine client inquiries regarding policies, certificates, billing, and coverage changes* Prepare and issue certificates of insurance, binders, and endorsements* Process policy changes, renewals, and cancellations in agency management systems* Gather underwriting information and application materials* Maintain accurate client files in accordance with agency procedures* Ensure documentation meets regulatory and carrier standards* Support internal quality control processes* Assist with submission preparation and carrier follow-up* Track renewal timelines and ensure documentation is processed* Review policies for accuracy and request corrections**Qualifications:*** High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred* 0–2 years of experience in insurance, customer service, or administrative support* Commercial insurance exposure preferred* Property & Casualty Insurance License required or ability to obtain within a specified timeframe* Strong organizational skills and attention to detail* Excellent written and verbal communication skills* Ability to manage multiple priorities and deadlines* Proficiency in Microsoft Office; agency management systems preferred**Benefits:*** Company Paid Life Insurance, Long-Term and Short-Term Disability.* Medical, Dental, Vision and FSA/HSA plans.* 401(k) with company match.* Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.* Generous PTO.* An awesome team of professionals!The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.