Commercial Lines Account Manager

NEL Nelson Insurance Agency; Louisville (KY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Life Insurance

Disability Insurance

Medical, Dental, Vision and FSA/HSA

401(k) with company match

PTO

Pet benefits

Voluntary benefits

Legal and Identity protection

Job summary

Hilb Group in Louisville, KY is seeking a Commercial Lines Account Manager to join our in-office team. You will manage a dedicated book of business and serve as the primary liaison between clients and internal teams, building long-term relationships with key stakeholders.

The role requires organization, prioritization, and strong written and verbal communication skills to review accounts, gather information, and manage endorsements and renewals efficiently.

Qualifications

• High school diploma or GED required.
• Must be licensed to practice.
• Independent and self-motivated; thrives in a fast-paced environment.
• Knowledge of Vertafore products is a plus.

Responsibilities

• Handle a dedicated book of business and serve as the primary liaison between clients and internal teams.
• Build and maintain long-term, trusted relationships with key stakeholders.
• Conduct regular account reviews to assess performance, needs, and opportunities.
• Gather information, prepare applications, quote, and handle renewal marketing and endorsements.
• Maintain knowledge of all company systems and offerings.

Skills

Customer service

Communication

Organization

Attention to detail

Prioritization

Written & verbal skills

Education

Highschool or GED

Licensed agent

Tools

AMS360 & Image

Microsoft Office

Job description

Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Account Manager to join our team. This position will report to our agency located in Louisville, KY. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.

Responsibilities

• Handle a dedicated book of business
• Serve as the primary liaison between clients and internal teams
• Build and maintain long-term, trusted relationships with key stakeholders
• Conduct regular account reviews to assess performance, needs, and opportunities
• Information gathering, preparing applications, quoting, renewal marketing, handling endorsements and accurate file documentation, etc.
• Maintain knowledge of all company systems and offerings

Qualifications

• Highschool or GED required
• Must be licensed
• Independent and self-motivated thinker and ability to thrive in a fast-paced environment
• Knowledge of Vertafore products a plus
• Strong written & verbal skills.
• Strong attention to detail and ability to prioritize.
• Proficiency with Microsoft Office and AMS360 & Image

Benefits

• Company Paid Life Insurance, Long-Term and Short-Term Disability.
• Medical, Dental, Vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits include Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity protection, and Pet benefits.
• Generous PTO.

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero-tolerance policy for all forms of harassment in violation of federal, state, and local laws.

Founded in 2009, Hilb Group is a Top 25 middle-market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, human resources consulting, and retirement services to businesses and individuals throughout the nation.

Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency.

Our people are our greatest strength. Our values of trust, passion, integrity, and growth drive our actions to benefit every client.