Senior Area Manager: Customer Service & Operations

Graybar Electric Company, Inc.; Columbia (SC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Profit sharing

Job summary

Graybar Electric Company, Inc. is seeking an Area Manager - Customer Service to assist the Branch Manager in managing all resources within the branch and overseeing execution of company policies across two or more locations.

You will supervise customer service, administrative, warehouse and transportation functions; staff branch positions; monitor performance; and help ensure profitability while delivering high service standards. Travel required.

Qualifications

• Minimum of 5 years experience in senior-level management.
• 4 year degree preferred or equivalent business or operations experience.
• Knowledge of wholesale distribution industry and supply chain management principles.
• Knowledge of continuous improvement processes.
• Knowledge of Microsoft Office Suite and SAP.
• Oral and written communication skills.
• Supervisory and leadership skills.
• Problem solving and conflict resolution skills.
• Organizational and time management skills.
• Ability to effectively supervise staff and achieve results through others.
• Ability to effectively train and instruct in both group setting and one-on-one.
• Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of branch.
• Ability to effectively present Company services and quality standards to customers.
• Ability to handle customer complaints and mediate customer disputes.
• Ability to motivate and influence others.
• Some travel required.

Responsibilities

• Supervise customer service, administrative, warehouse and transportation functions and related employees to maintain established service standards; monitor and measure activities to verify timeliness and accuracy of service
• Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met; communicate with sales management and customers to identify customer service requirements
• Staff all branch service and administrative positions, and monitor performance against goals; ensure branch employees are trained in Company procedures, systems, and applications; oversee daily warehouse cycle counts and all quarterly and annual inventory closing work
• Set branch schedules and establish specific procedures to meet local service requirements
• Resolve local service failures and take necessary action to prevent recurrence
• Call or visit customers to ensure service expectations are being met
• Host customer tours of branch when appropriate
• Assist Branch Manager in managing the profitability, expenses, and assets of the branch

Skills

Leadership

Communication

Supervisory skills

Time management

Staff development

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

SAP

Job description

Graybar Electric Company, Inc. is seeking an Area Manager - Customer Service to assist the Branch Manager in managing all resources within the branch and overseeing execution of company policies across two or more locations.

You will supervise customer service, administrative, warehouse and transportation functions; staff branch positions; monitor performance; and help ensure profitability while delivering high service standards. Travel required.