Customer Service & Operations Manager

Graybar Electric Company, Inc.; Burlington (VT); On-site; USD 64,000 - 78,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Life Insurance

401(k) with company match

Paid Vacation

Disability Benefits

Profit Sharing Plans

Job summary

Graybar Electric Company, Inc. in Vermont seeks a Branch Supervisor to coordinate branch resources and lead a diverse team in customer service, admin, warehouse, and transportation.

You will implement customer-facing and e-commerce solutions, set branch schedules and procedures, and work with the Branch Manager to improve profitability and asset management. A 2-year degree is preferred and leadership experience is essential.

Qualifications

• 3+ years experience required
• 2 year degree preferred
• SAP and Microsoft Office experience

Responsibilities

• Assist the Branch Manager in managing resources within the branch
• Supervise and mentor customer service, administrative, warehouse, and transportation functions
• Staff all service and administrative functions and monitor performance of related employees
• Implement customer-facing service solutions and e-commerce solutions
• Set branch schedules, establish procedures, and resolve service failures
• Collaborate with Branch Manager in managing profitability, expenses, and assets

Skills

SAP

Microsoft Office

Supervisory/leadership

Problem solving

Conflict resolution

Education

2-year degree

Job description

Graybar Electric Company, Inc. in Vermont seeks a Branch Supervisor to coordinate branch resources and lead a diverse team in customer service, admin, warehouse, and transportation.

You will implement customer-facing and e-commerce solutions, set branch schedules and procedures, and work with the Branch Manager to improve profitability and asset management. A 2-year degree is preferred and leadership experience is essential.