Senior AR Specialist: Complex Billing & Cash Ops

Guardian Alarm; Southfield (MA); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Guardian Alarm is seeking an AR Specialist II to perform advanced billing research, cash application, reconciliation, and complex account adjustments. The role supports rate increases, deposit tracking, and financial reporting for multi-location customers.

You will provide guidance to junior staff, collaborate with cross-functional teams, and contribute to process improvements within Guardian's ERP and CRM environments.

Qualifications

• Strong knowledge of accounts receivable, billing, cash application, and account reconciliation processes.
• Ability to independently research and resolve complex customer account and payment discrepancies.
• Understanding of commercial billing requirements, including multi-location accounts, purchase orders, and specialized invoicing.
• Knowledge of unapplied cash management, payment corrections, and advance deposit tracking.
• Proficiency with ERP, CRM, and financial transaction systems.
• Strong analytical, problem-solving, and critical-thinking abilities.
• Excellent attention to detail, organization, and transaction accuracy.

Responsabilités

• Independently research and resolve complex customer billing discrepancies, account adjustments, and transaction errors.
• Review and reconcile customer account activity, including invoices, payments, credits, and other billing transactions.
• Manage specialized billing requirements for commercial and multi-location customers, including purchase orders and consolidated invoicing.
• Process and validate complex account adjustments, corrections, debits, and credits within approved guidelines.
• Research discrepancies between customer account records and supporting documentation.
• Complete specialized AR processing activities and resolve exceptions requiring advanced analysis.
• Research and resolve unapplied or unidentified customer payments, including short payments, overpayments, and misapplied transactions.
• Review remittance information and open invoices to ensure accurate payment application.
• Investigate complex payment discrepancies involving multi-location and consolidated remittances.
• Identify payments received in advance of invoicing and coordinate with accounting to classify and track.
• Monitor advance deposits and apply to invoices as work is billed.
• Audit cash application transactions, identify posting errors, and process corrections.
• Monitor unapplied cash items and aging with timely follow-up.
• Identify recurring cash application errors and recommend improvements.
• Prepare, review, and process rate increase data per pricing changes.
• Compile rate increase information and supporting documentation for management review.
• Generate and validate recurring AR, billing, sales, commission, and financial reports.
• Perform account audits and research variances for accuracy.
• Coordinate invoice files and communications with internal teams and vendors.
• Maintain records supporting billing, reporting, and reconciliation.

Connaissances

Accounts Receivable

Billing

Cash application

Account reconciliation

Excel – advanced

ERP/CRM systems

Analytical thinking

Communication

Cross-functional collaboration

Training & knowledge sharing

Formation

Associate degree in Accounting/Finance/Business Administration or related field

Outils

ERP systems

CRM systems

Microsoft Excel

Description du poste

Guardian Alarm is seeking an AR Specialist II to perform advanced billing research, cash application, reconciliation, and complex account adjustments. The role supports rate increases, deposit tracking, and financial reporting for multi-location customers.

You will provide guidance to junior staff, collaborate with cross-functional teams, and contribute to process improvements within Guardian's ERP and CRM environments.