Senior AppSec Customer Success Leader

Veracode; Burlington (MA); On-site; USD 93,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Wellness Benefits

Take What You Need Time Off

Professional Development

401k Match

Professional Community

Job summary

Veracode is seeking a Senior Customer Success Manager to build and maintain strong relationships within strategic accounts and ensure high levels of satisfaction and ROI. You will work with Sales, Support, Account Management, App Security Consultants, and Product Management to deliver services that meet client expectations.

The role emphasizes onboarding, rollout planning, and adoption of Veracode solutions, with a focus on renewals and growth across complex client relationships in a

Qualifications

• 5 or more years of Customer Success / Consulting / Technical Account Management / Project Management experience.
• Strong customer services skills – excellent verbal and written communication.
• Ability to effectively manage multiple priorities and activities simultaneously.
• Experience supporting more strategic relationships with higher profile clients.
• Bachelor’s degree (Masters is ideal)

Responsibilities

• Build and maintain strong relationships within assigned accounts.
• Promote customer satisfaction and loyalty by understanding their critical business issues and needs while delivering products and services that help them meet objectives.
• Assist customers with creating, educating, and delivering rollout plans, security policies, and integrated SDLC processes.
• Assist customers with onboarding of app sec and development teams, understanding compilation policies, and executing Consultation Calls to drive adoption and utilization.
• Create and manage account plans covering the entire customer journey.
• Understand the technologies and issues connected with an application security program and its implementation.
• Educate customers on the use and benefits of Veracode solutions.
• Coordinate with Support and Services teams to ensure positive experiences and issue resolution.
• Escalate critical issues promptly and document them for management.
• Serve as customer advocate and report requests to Product Management and Engineering.
• Provide monthly account reporting to management and stakeholders.
• Focus on activities that drive satisfaction, renewal, and growth.
• Share best practices with team members to improve service quality.

Skills

Customer Success

Consulting

Technical Account Management

Project Management

Communication

Education

Bachelor's degree

Master's degree

Job description

Veracode is seeking a Senior Customer Success Manager to build and maintain strong relationships within strategic accounts and ensure high levels of satisfaction and ROI. You will work with Sales, Support, Account Management, App Security Consultants, and Product Management to deliver services that meet client expectations.

The role emphasizes onboarding, rollout planning, and adoption of Veracode solutions, with a focus on renewals and growth across complex client relationships in a