Senior AppSec Customer Success Architect

Endor Labs; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Endor Labs is seeking a Senior Technical Customer Success Manager to lead our most strategic, high-ARR accounts. You will act as the senior relationship owner and trusted advisor to security and engineering leadership, aligning our platform with enterprise security goals and business outcomes.

You will orchestrate cross-functional teams, communicate a clear value narrative, and drive adoption, retention, and expansion.

Qualifications

• 8+ years in customer success, account management, or consulting with enterprise, high-ARR accounts.
• Strong technical foundation; able to discuss app security, software supply chain, CI/CD, and engineering practices.
• Executive presence to build trust with VP/C-level stakeholders and run business reviews.
• Proven ability to build account plans, manage multi-workstream initiatives, and mitigate risk.
• Data-driven approach to analyzing adoption, usage, and value for customers.
• Strategic advisor mindset focusing on outcomes over tickets.
• Excellent translation of technical details into business value for executives.
• Comfort with AI-assisted research and productive collaboration tools such as Claude.

Responsibilities

• Own defined high-ARR accounts, driving adoption, retention, expansion, and satisfaction across security, engineering, and executives.
• Coordinate cross-functional teams and translate customer goals into a clear value narrative.
• Build and maintain executive relationships, run business reviews, and quantify value delivered.
• Plan and manage complex workstreams across the customer journey with strong project discipline.
• Guide rollout and adoption of the Endor Labs Platform, onboarding AppSec and development teams.
• Provide customer enablement and best-practice guidance to maximize use of the platform.
• Identify early risks and escalate issues to ensure a positive customer experience.
• Collaborate with Sales on account strategy and expansion opportunities.

Skills

Strategic accounts

Technical fluency

Executive presence

Program management

Data-driven insights

Consultative mindset

Exceptional communication

AI-assisted efficiency

Tools

Claude

Job description

Endor Labs is seeking a Senior Technical Customer Success Manager to lead our most strategic, high-ARR accounts. You will act as the senior relationship owner and trusted advisor to security and engineering leadership, aligning our platform with enterprise security goals and business outcomes.

You will orchestrate cross-functional teams, communicate a clear value narrative, and drive adoption, retention, and expansion.