Senior Applications & IS Lead

Joveo Inc; Irving (TX); On-site; USD 110,000 - 140,000; Full time

Job summary

Joveo Inc in Irving, TX is seeking an Information Services Lead to coordinate the IS focus area, overseeing incident, problem, request and change management and guiding implementations from build to go‑live with minimal oversight.

This senior role requires expert Epic knowledge, strong leadership, mentoring of analysts, and the ability to document status clearly for stakeholders while aligning clinical and business workflows.

Qualifications

• Associates or Bachelor’s degree preferred with a focus in healthcare, business, or information systems
• Ability to present complex data in meaningful method, i.e., charts, graphs
• Ability to adjust to and implement change
• Problem Solving skills
• Multitasking skills
• Work as a team member
• Proficient in Microsoft applications including Word, Excel, and PowerPoint
• Excellent customer service skills
• Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
• Strong organizational skills in managing multiple priorities
• 5-7 years of experience within supported healthcare, business, or information systems
• Supervisory experience preferred
• Preferred 2+ years project management experience or equivalent
• Requires minimal instruction on day-to-day work and general direction on more complex tasks and projects
• Develops new functionality for requests with little to no direction and leads multidisciplinary teams throughout project
• Regularly serves as mentor or knowledge resource to peers across community
• May have functional supervision responsibilities of other team members
• May provide input into performance reviews and corrective actions for team members
• May recommend and coordinate scheduling of work assignments, daily priorities, and directing the work of team members
• Makes decisions regarding daily priorities for a work group; provides guidance to and/or assists team members on non-routine or escalated issues
• Works in a team setting, sharing information and assisting other junior team members
• Possesses and demonstrates detailed healthcare knowledge and systems expertise
• Excellent project management and communication skills, both verbal and written
• Able to independently coordinate and lead projects

Responsibilities

• Acts as primary representation in phases of implementation including build, configuration, testing, go-live support, and optimization. Serves as escalation for the focus area in the support and optimization of team activities.
• Demonstrates leadership for team to consistently provide strong, high-quality outcomes to end users and stakeholders. Ensures team members adhere to quality standards.
• Demonstrates an expert level of application understanding, and applies expertise to help meet customer goals and outcomes and set standards. Able to influence operational and clinical project outcomes. Coaches team members to tackle new problems using experimentation, including successes and failure experiences. Inspire creative problem solving beyond standard recommendations and practice.
• Applies expert level understanding of assigned clinical/business operations, processes, and workflows; and accurately documents, discusses, and identifies dependencies with project team members and stakeholders. Prepares and provides clear and organized project status reporting to all stakeholders. Coordinates team members to gather information and prepare organized, consistent, and accurate reporting. Escalates issues appropriately through the chain of command.
• Leads process and requirement analysis, including process mapping through current flowcharts, documenting plans, requirements elicitation, stakeholder analysis, and specification gathering on complex projects.

Skills

Problem Solving

Multitasking

Team Player

Communication

Education

Associate/Bachelor degree preferred in healthcare/IS

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Joveo Inc in Irving, TX is seeking an Information Services Lead to coordinate the IS focus area, overseeing incident, problem, request and change management and guiding implementations from build to go‑live with minimal oversight.

This senior role requires expert Epic knowledge, strong leadership, mentoring of analysts, and the ability to document status clearly for stakeholders while aligning clinical and business workflows.