Senior Application Support Engineer (Fully Remote)

Zact; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% remote work

Job summary

Zact is seeking a senior Incident Response Lead to own investigation of complex, multi-service incidents during IST hours and coordinate across global teams. You’ll mentor junior analysts, manage shift handoffs, and ensure seamless client coverage and communication.

Join a fintech innovator delivering expense and payment management with guardrails and continuous reconciliation. We offer a 100% remote work option and a global team spanning the US, Europe, and India.

Qualifications

• 10+ years in application support or similar.
• Strong MySQL and GCP experience.
• Excellent communication and mentoring skills.

Responsibilities

• Incident investigation and triage.
• Client coverage and communication.
• Shift handoff and global coordination.

Skills

Communication

Mentoring

Incident management

Tools

GCP

MySQL

Job description

• Lead investigation of complex, multi-service incidents during IST hours.
• Own India bank client coverage and communication.
• Mentor the junior analyst and manage shift handoffs.

Technology Environment:

• GCP Cloud Logging and Cloud Monitoring for tracing.
• Python/Bash for automation support.

What You'll Own:

• Incident investigation and triage.
• Client coverage and communication.
• Shift handoff and global coordination.

What We're Looking For:

• 10+ years in application support or similar.
• Strong MySQL and GCP experience.
• Excellent communication and mentoring skills.

Zact is a fintech innovator simplifying expense and payment management systems with built-in guardrails and continuous reconciliation. They provide 100% remote working option and have a global team across US, Europe, and India.