Senior App Support Engineer - Remote Incident Lead

Zact; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

100% remote work

Job summary

Zact is seeking a senior Incident Response Lead to own investigation of complex, multi-service incidents during IST hours and coordinate across global teams. You’ll mentor junior analysts, manage shift handoffs, and ensure seamless client coverage and communication.

Join a fintech innovator delivering expense and payment management with guardrails and continuous reconciliation. We offer a 100% remote work option and a global team spanning the US, Europe, and India.

Qualifications

• 10+ years in application support or similar.
• Strong MySQL and GCP experience.
• Excellent communication and mentoring skills.

Responsibilities

• Incident investigation and triage.
• Client coverage and communication.
• Shift handoff and global coordination.

Skills

Communication

Mentoring

Incident management

Tools

GCP

MySQL

Job description

Zact is seeking a senior Incident Response Lead to own investigation of complex, multi-service incidents during IST hours and coordinate across global teams. You’ll mentor junior analysts, manage shift handoffs, and ensure seamless client coverage and communication.

Join a fintech innovator delivering expense and payment management with guardrails and continuous reconciliation. We offer a 100% remote work option and a global team spanning the US, Europe, and India.