Senior Application Support Engineer - DevOps & Incident Leader

Thoughtworks; United States; Hybrid; USD 2,100 - 2,400; Full time

Job summary

Thoughtworks is seeking a Senior Application Support Engineer to ensure the stability and availability of complex application systems. You will contribute to incident management, DevOps practices, and deliver high-quality software in collaborative teams.

You will mentor junior consultants and apply cutting-edge technology thinking from Thoughtworks Technology Radar to solve client problems. A 24x7 rotation may be required in a global, client-facing environment.

Qualifications

• Experience in Java or .Net and cloud platforms (AWS/Azure/GCP).
• Strong debugging and incident-management skills.
• Proficient in CI/CD and containerized environments (Docker).
• Experience with relational databases (MS SQL/MySQL/PostgreSQL).
• Familiar with monitoring tools (DataDog/Prometheus/Grafana).
• Agile methods such as Scrum and/or Kanban.

Responsibilities

• Use incident-management processes and monitoring to generate reports and take corrective actions.
• Debug complex, business-impacting issues across application systems.
• Follow standards to improve stability and availability of systems.
• Apply continuous delivery practices to evolve and deliver high-quality software.
• Use logging techniques for alerting, monitoring and root-cause analysis.
• Deploy and run software using DevOps tooling and practices.
• Mentor junior peers with technical and leadership guidance.
• Apply the latest technology thinking from Thoughtworks Technology Radar.

Skills

Java/.NET

AWS/Azure/GCP

Python

PowerShell

Debugging

SQL databases

Docker

Jenkins/Azure Pipelines

DataDog/Prometheus/Grafana

Agile/Scrum/Kanban

Mentoring

Tools

Docker

Jenkins

Azure Pipelines

DataDog

Prometheus

Grafana

Job description

Thoughtworks is seeking a Senior Application Support Engineer to ensure the stability and availability of complex application systems. You will contribute to incident management, DevOps practices, and deliver high-quality software in collaborative teams.

You will mentor junior consultants and apply cutting-edge technology thinking from Thoughtworks Technology Radar to solve client problems. A 24x7 rotation may be required in a global, client-facing environment.