Application Support Engineer

ALLTECH CONSULTING SVC INC; Coppell (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated professional to enhance application performance and reliability. In this role, you will be responsible for verifying team analyses, resolving critical alerts, and collaborating with internal teams to tackle application issues. You will also implement disaster recovery scripts and identify automation opportunities to streamline processes. The ideal candidate will have a strong background in Java/J2EE, Oracle/SQL, and AWS, along with a passion for fostering collaboration and transparency within teams. If you are eager to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong understanding of Java/J2EE and Oracle/SQL required.
• Experience with AWS and Linux/Unix platforms is essential.

Responsibilities

• Verify analysis and implement changes to prevent incidents.
• Resolve critical application alerts and collaborate with teams.

Skills

Java/J2EE

Oracle/SQL

IBM MQ

SNOW/ITIL Process

Splunk/Autosys

Linux/Unix

AWS

Containers (Kubernetes/Docker)

IIB

Network understanding

Job description

Your Primary Responsibilities:

• Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
• Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
• Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
• Collaborate with internal teams to provide answers to application issues and advance to as needed
• Validate and submit responses to requests for information from ongoing audits
• Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
• Identify and implement automation opportunities to reduce manual effort associated with application monitoring
• Partner with development teams to provide feedback into the design and development stages of applications
• Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
• Align risk and control processes into day to day responsibilities to supervise and mitigate risk; advances appropriately

Talents Needed for Success:

• Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys
• Key Platform experience: Linux/Unix, AWS
• Technologies that would be advantageous to have: Containers (Kubernetes/Docker), IIB, Network understanding
• Domain knowledge: Finance and Securities is preferable
• Fosters a culture where honesty and transparency are expected.
• Know the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
• Invests in effort to individually coach others.
• Build collaborative teams across the organization.

Communicates openly keeping everyone across the organization informed.