Senior Application Support Analyst – Rates & Trading

Experis Technology Group; New York (NY); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Medical Plans

Dental Plan

Vision Plan

Health Savings Account

401(k) with match

Weekly Pay

Business Travel Insurance

Job summary

ManpowerGroup is seeking an Application Support Analyst in New York, NY to support Fixed Income Rates and Credit trading platforms. The role requires ownership mindset, strong incident management, and clear stakeholder communication to ensure reliable operation of critical trading systems.

The candidate will monitor production systems, coordinate across multiple teams, and drive root cause analysis to improve stability and resilience over time, while contributing to change and release management

Qualifications

• Ahead-of-the-field front-office support experience.
• 8+ years of front-office application support experience.
• Experience with Rates and Credit Fixed Income trading workflows.
• Strong SQL and scripting skills for real-time triage.
• Proven incident management and root-cause analysis.
• Familiarity with monitoring tools and ITIL processes.

Responsibilities

• Provide day-to-day support for Fixed Income platforms.
• Monitor production systems and workflows, including interfaces, market connectivity, pricing feeds, and electronic trading health.
• Manage and resolve production incidents by coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drive corrective actions after production issues, improving stability and resilience over time.
• Support continuous improvement through change and release management, DR management, project delivery, operational controls, and production readiness for new releases.

Skills

Front Office support

SQL

Scripting

Incident management

Rates & Credit knowledge

Log analysis

Tools

Prometheus

Grafana

LogicMonitor

eG

Geneos/ITRS

ITIL processes

Autosys

MSSQL/SQL Server

Oracle

Job description

ManpowerGroup is seeking an Application Support Analyst in New York, NY to support Fixed Income Rates and Credit trading platforms. The role requires ownership mindset, strong incident management, and clear stakeholder communication to ensure reliable operation of critical trading systems.

The candidate will monitor production systems, coordinate across multiple teams, and drive root cause analysis to improve stability and resilience over time, while contributing to change and release management