Application Support Analyst

Experis Technology Group; New York (NY); On-site; USD 95,000 - 150,000; Full time

Benefits offered by this job

Medical Plans

Dental Plan

Vision Plan

Health Savings Account

401(k) with match

Weekly Pay

Business Travel Insurance

Job summary

ManpowerGroup is seeking an Application Support Analyst in New York, NY to support Fixed Income Rates and Credit trading platforms. The role requires ownership mindset, strong incident management, and clear stakeholder communication to ensure reliable operation of critical trading systems.

The candidate will monitor production systems, coordinate across multiple teams, and drive root cause analysis to improve stability and resilience over time, while contributing to change and release management

Qualifications

• Ahead-of-the-field front-office support experience.
• 8+ years of front-office application support experience.
• Experience with Rates and Credit Fixed Income trading workflows.
• Strong SQL and scripting skills for real-time triage.
• Proven incident management and root-cause analysis.
• Familiarity with monitoring tools and ITIL processes.

Responsibilities

• Provide day-to-day support for Fixed Income platforms.
• Monitor production systems and workflows, including interfaces, market connectivity, pricing feeds, and electronic trading health.
• Manage and resolve production incidents by coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drive corrective actions after production issues, improving stability and resilience over time.
• Support continuous improvement through change and release management, DR management, project delivery, operational controls, and production readiness for new releases.

Skills

Front Office support

SQL

Scripting

Incident management

Rates & Credit knowledge

Log analysis

Tools

Prometheus

Grafana

LogicMonitor

eG

Geneos/ITRS

ITIL processes

Autosys

MSSQL/SQL Server

Oracle

Job description

Our client, a leading financial services organization, is seeking an Application Support Analyst to join their team. As an Application Support Analyst, you will be part of the technology organization supporting the platforms that enable Rates and Credit trading businesses. The ideal candidate will bring ownership mindset, strong incident and problem-solving skills, and clear stakeholder communication which will align successfully in the organization.

Job Title:Application Support Analyst

Location:New York, NY

Pay Range:

What's the Job?

• Provide day-to-day support for Fixed Income Rates and Credit trading platforms, helping ensure reliable operation of critical trading, pricing, risk, P&L, and electronic execution systems.
• Monitor production systems and workflows, including interfaces, market connectivity, pricing feeds, and electronic trading execution health.
• Manage and resolve production incidents by coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drive corrective actions after production issues, improving stability and resilience over time.
• Support continuous improvement through change and release management, DR management, project delivery, operational controls, and production readiness for new releases.

What's Needed?

• 8+ years of experience in Front Office application support, with hands‑on production support responsibilities.
• Experience supporting Rates and Credit related Fixed Income products, including familiarity with trading workflows and operational controls.
• Working knowledge of SQL and scripting, plus the ability to troubleshoot in real time and analyze logs and system behavior.
• Experience with incident management and problem-solving, including root cause analysis and corrective action follow‑through.
• Familiarity with monitoring and support tooling such as Prometheus, Grafana, Logic Monitor, eG, Geneos/ITRS, and ITIL processes (Incident, Problem, Change), along with job scheduling (Autosys) and databases (MSSQL/SQL Server, Oracle).

What's in it for me?

• Opportunity to be a primary technology liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions.
• Chance to strengthen a high‑availability trading environment by improving platform stability, automation, and operational readiness.
• Visibility with senior management through clear communication of postmortems, platform status, operational risks, and service‑level reporting.
• Engagement with business stakeholders to prioritize production enhancements and identify automation opportunities.
• Experience coordinating onboarding activities with trading venues, brokers, vendors, and counterparties, supporting smooth execution across the ecosystem.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast‑changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.