Front Office Application Support

Experis Technology Group; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical and prescription plans

Dental plan

Vision plan

401(k) with match

Weekly pay

Job summary

ManpowerGroup, through its Experis brand, is seeking a Front Office Application Support for a Financial Services client in New York. The role covers production support for Fixed Income Rates and Credit trading platforms, incident management, and end-to-end operational responsibilities in a high-availability trading environment.

The ideal candidate has 8+ years in front office support, strong SQL and scripting skills, ITIL experience, and is comfortable coordinating with traders, control

Qualifications

• 8+ years of experience in Front Office application support.
• Experience with Rates and Credit Fixed Income products.
• Familiarity with electronic execution venues and market data platforms.
• Working knowledge of SQL and scripting, plus monitoring and troubleshooting skills.
• Experience applying ITIL processes (Incident, Problem, Change) and supporting audit activities.

Responsibilities

• Provide day-to-day support for Fixed Income Rates and Credit trading platforms.
• Monitor production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows.
• Manage and resolve production incidents by coordinating across teams and vendors.
• Lead root cause analysis and drive corrective actions after production issues.
• Own end-to-end operational responsibilities including incident, problem, change, DR, and project delivery support.

Skills

Incident management

Problem-solving

Communication with traders

SQL

Scripting

ITIL processes

Tools

Fixed Income trading platforms

Monitoring tools

Job description

Our client, Financial Services is seeking a Front Office Application Support to join their team. As a Front Office Application Support, you will be part of the Technology organization supporting Front Office trading and electronic execution teams. The ideal candidate will have strong incident management and problem-solving skills, a proactive ownership mindset, and the ability to communicate clearly with traders, control functions, and technical partners—aligning successfully in a high-availability trading environment.

Job Title:Front Office Application Support

Location:New York, NY

What's the Job?

• Provide day-to-day support for Fixed Income Rates and Credit trading platforms, ensuring stable and reliable operations.
• Monitor critical production systems, interfaces, market connectivity, pricing feeds, and electronic trading workflows to maintain continuous availability.
• Manage and resolve production incidents by coordinating across development, infrastructure, networking, market data vendors, and business users.
• Lead root cause analysis and drive corrective actions after production issues, improving resilience and preventing recurrence.
• Own end-to-end operational responsibilities including incident management, problem management, change and release management, DR management, and project delivery support.

What's Needed?

• 8+ years of experience in Front Office application support, with a strong focus on production stability and operational controls.
• Experience supporting Rates and Credit related Fixed Income products.
• Familiarity with electronic execution venues and market data platforms, including connectivity and workflow troubleshooting.
• Working knowledge of SQL and scripting, plus monitoring and troubleshooting skills to diagnose real-time issues.
• Experience applying ITIL processes (Incident, Problem, Change Management) and supporting audit, compliance, and user access review activities.

What's in it for me?

• Opportunity to serve as a primary technology liaison between Front Office users, technology teams, infrastructure groups, vendors, and control functions.
• Hands-on platform ownership across critical trading, pricing, risk, PnL, and electronic execution systems.
• Direct impact on business growth by delivering technological solutions and production enhancements.
• Exposure to real-time debugging, operational reporting, and continuous improvement through postmortems and stability initiatives.
• Collaboration with traders, sales, middle office, and operations teams to understand requirements and prioritize improvements.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years.

We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.