Senior Application Specialist: Client Success & Support

Learfield; Sacramento (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Life Insurance

Flexible Paid Time Off

Parental Leave

20 Paid Holidays

401(k) + Match

Short/Long Term Disability

Job summary

Paciolan is seeking a Senior Application Specialist to serve as a key technical resource for our customers, delivering front-line support and guidance. You will work closely with the Customer Service team to manage caseloads and collaborate with cross-functional teams, providing insights to Product and Development for ongoing enhancements.

The role requires experience with Paciolan ticketing products, university athletic department or arena operations knowledge, and strong communication skills.

Qualifications

• 2+ years of hands-on experience with Paciolan’s ticketing products.
• Experience in event-day operations, box office management, or related functions.
• Solid understanding of databases and emerging technologies including AI tools.

Responsibilities

• Deliver high-quality front-line technical support—primarily via phone (≈75%).
• Participate in a rotating after-hours on-call support schedule.
• Troubleshoot and resolve complex issues related to product functionality and database inquiries.
• Develop and maintain internal documentation and client-facing knowledge base content.
• Support pre-release testing by validating new features and functionality prior to client deployment.

Skills

Customer service

Verbal communication

Written communication

Cross-functional collaboration

AI tools

Tools

Paciolan applications

Job description

Paciolan is seeking a Senior Application Specialist to serve as a key technical resource for our customers, delivering front-line support and guidance. You will work closely with the Customer Service team to manage caseloads and collaborate with cross-functional teams, providing insights to Product and Development for ongoing enhancements.

The role requires experience with Paciolan ticketing products, university athletic department or arena operations knowledge, and strong communication skills.