Senior Application Specialist: Client-Facing Tech Expert

LEARFIELD; California (MO); On-site; USD 36,437 - 43,050; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Life Insurance

Flexible PTO

Parental Leave

Paid holidays

401(k) with Match

Short/Long Term Disability

Job summary

Learfield is seeking a Senior Application Specialist to be a key technical resource for our customers, ensuring effective use of Paciolan products and delivering exceptional support and guidance. You will work closely with Customer Service to manage caseloads and collaborate with cross-functional teams to resolve complex issues.

Ideal candidates have 2+ years with Paciolan ticketing products and a background in event operations, box office management, and customer-centric problem solving.

Qualifications

• Experience in university athletics, arts org, or arena using Paciolan.
• 2+ years with Paciolan ticketing products.
• Experience in event-day operations and box office management.
• Solid understanding of databases and emerging tech including AI tools.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to work with moderate to minimal supervision.

Responsibilities

• Provide front-line technical support via phone to triage and resolve inquiries.
• Participate in rotating after-hours on-call support.
• Troubleshoot Paciolan product functionality and data inquiries.
• Interpret reporting tools and document requirements for custom reports.
• Develop and maintain internal and client-facing knowledge content.
• Support pre-release testing and validate new features.

Skills

Paciolan ticketing

Database concepts

AI tools

Interpersonal skills

Verbal communication

Written communication

Self-management

Tools

Paciolan applications

Desktop software

Job description

Learfield is seeking a Senior Application Specialist to be a key technical resource for our customers, ensuring effective use of Paciolan products and delivering exceptional support and guidance. You will work closely with Customer Service to manage caseloads and collaborate with cross-functional teams to resolve complex issues.

Ideal candidates have 2+ years with Paciolan ticketing products and a background in event operations, box office management, and customer-centric problem solving.