Client Success & Technical Support Specialist

Rippling; Ramsey (NJ); On-site; USD 42,000 - 50,000; Full time

Job summary

AppWork is seeking a Client Support Specialist in New Jersey to own day-to-day operational and technical work for the Client Success team. You’ll resolve tickets, configure client environments, and collaborate with engineering to fix bugs, while ensuring smooth onboarding and ongoing support.

You’ll manage multi-workstream tasks, run audits, prepare weekly reports, and create training content. Strong SaaS support experience and PMS knowledge are highly valued for success in this role.

Qualifications

• 2+ years of experience supporting SaaS customers.
• Experience with PMS platforms and property management workflows.
• Comfort with technical detail: logs, integration data, reproduction steps.
• Strong problem-solving and written/verbal communication.
• Ability to manage multiple workstreams (tickets, audits, reporting).

Responsibilities

• Triage and resolve client support tickets in HubSpot or escalated from live chat.
• Configure new client environments end-to-end, including PMS integrations.
• QA setups before go-live, confirming accounts, permissions, integrations, and configurations.
• Audit post-launch, monthly, and quarterly usage trends and data accuracy.
• Prepare and QA weekly portfolio Insight Report emails for assigned clients.
• Field inbound client calls and provide live troubleshooting and training.

Skills

SaaS support experience

Customer service

Account management

Technical troubleshooting

Communication skills

Tools

HubSpot

ClickUp

Job description

AppWork is seeking a Client Support Specialist in New Jersey to own day-to-day operational and technical work for the Client Success team. You’ll resolve tickets, configure client environments, and collaborate with engineering to fix bugs, while ensuring smooth onboarding and ongoing support.

You’ll manage multi-workstream tasks, run audits, prepare weekly reports, and create training content. Strong SaaS support experience and PMS knowledge are highly valued for success in this role.