Senior Application/Production Support Engineer

BC Forward; Pennington (NJ); On-site; USD 91,000 - 99,000; Part time

Benefits offered by this job

Competitive pay

Global clients exposure

Inclusive culture

Job summary

BCforward is seeking a Senior Application/Production Support Engineer to bolster a Treasury portfolio across multi-platform environments. You will deliver robust production support, leverage AI and modern monitoring tools, and collaborate with cross-functional teams to enhance resilience and efficiency.

The role emphasizes incident management, root-cause analysis, and automation opportunities. Candidates should possess 5+ years in production support, strong SQL, UNIX/Linux, and familiar ITIL

Qualifications

• 5+ years of production support experience in enterprise environments.
• Strong SQL proficiency and hands-on experience with Oracle and Teradata databases.
• Strong UNIX/Linux knowledge, including shell and Python scripting for automation.
• Working knowledge of ITIL concepts, including Incident and Problem Management, with tools such as ITSM Remedy or MyITSM.
• Experience with monitoring and observability tools such as Splunk, Dynatrace, and ITRS, and job scheduling with Autosys and Bob.
• Understanding of the Software Development Life Cycle and Agile methodologies, with JIRA usage.
• Ability to work effectively in multi-regional teams and operate in high-pressure situations with sound judgment.
• Strong verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.

Responsibilities

• Respond to and resolve business queries for ERFT space and manage the user query mailbox with timely, appropriate updates.
• Communicate application health and status to line of business and management through clear reporting and updates.
• Drive improvements in monitoring, application stability, and root-cause determination speed.
• Support integrated and independent releases, software and hardware upgrades, and server upgrades with Technology Infrastructure and Development teams.
• Manage alerts and monitoring, and resolve feed and batch support items across shared platforms including Hadoop, Cloud, Grids, and containers.
• Utilize ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates, reporting, and operational analytics.
• Perform incident management, provide accurate user notifications, and manage escalations as needed.
• Maintain documentation and knowledge articles to support operational excellence and resiliency.
• Coordinate with development teams for issue resolution and problem management, including follow-ups and root-cause analysis.
• Assist with metrics reporting and produce dashboards as required.
• Plan, coordinate, and execute Business Continuity testing and maintain related documentation.
• Organize and run meetings independently to drive timely issue resolution.
• Identify automation opportunities to reduce manual, repeating tasks and improve efficiency using scripting and AI tools.

Skills

SQL

UNIX/Linux

Python scripting

ITIL

JIRA

SDLC/Agile

Communication

Multi-region teamwork

Tools

Splunk

Dynatrace

ITSM Remedy

MyITSM

Autosys

Bob

Job description

Job Title: Senior Application/Production Support Engineer

Location: Charlotte, NC / Pennington, NJ

Duration: Contract - 11 months

Pay Range: $68.25/hr (W2)

Job ID: 408573

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an experienced Application Programmer to support a critical Treasury portfolio within a major financial institution. The candidate shall deliver robust production support across multi-platform environments, leverage AI and modern monitoring tools, and collaborate with cross-functional teams to improve application resiliency, stability, and operational efficiency.

Responsibilities

• Respond to and resolve business queries for ERFT space and manage the user query mailbox with timely, appropriate updates.
• Communicate application health and status to line of business and management through clear reporting and updates.
• Drive improvements in monitoring, application stability, and root-cause determination speed.
• Support integrated and independent releases, software and hardware upgrades, and server upgrades with Technology Infrastructure and Development teams.
• Manage alerts and monitoring, and resolve feed and batch support items across shared platforms including Hadoop, Cloud, Grids, and containers.
• Utilize ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates, reporting, and operational analytics.
• Perform incident management, provide accurate user notifications, and manage escalations as needed.
• Maintain documentation and knowledge articles to support operational excellence and resiliency.
• Coordinate with development teams for issue resolution and problem management, including follow-ups and root-cause analysis.
• Assist with metrics reporting and produce dashboards as required.
• Plan, coordinate, and execute Business Continuity testing and maintain related documentation.
• Organize and run meetings independently to drive timely issue resolution.
• Identify automation opportunities to reduce manual, repeating tasks and improve efficiency using scripting and AI tools.

Required Skills & Qualifications

• 5+ years of production support experience in enterprise environments.
• Strong SQL proficiency and hands-on experience with Oracle and Teradata databases.
• Strong UNIX/Linux knowledge, including shell and Python scripting for automation.
• Working knowledge of ITIL concepts, including Incident and Problem Management, with tools such as ITSM Remedy or MyITSM.
• Experience with monitoring and observability tools such as Splunk, Dynatrace, and ITRS, and job scheduling with Autosys and Bob.
• Understanding of the Software Development Life Cycle and Agile methodologies, with JIRA usage.
• Ability to work effectively in multi-regional teams and operate in high-pressure situations with sound judgment.
• Strong verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.

Preferred Skills

• Financial services experience with knowledge of Treasury and Liquidity business domains.
• Experience with Hadoop ecosystems, Quartz, grid computing, cloud platforms, and containerized deployments.
• Operations exposure with Windows OS and dashboarding with Tableau.
• Proficiency with AI tools to augment day-to-day analysis and automation.

Why BCforward?

When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.