Production Support / SRE Engineer

BC Forward; Charlotte (NC); On-site; USD 58,000 - 96,000; Full time

Job summary

BCforward is seeking a Production Support Specialist (SRE) to join our team supporting Finance Regulatory Reporting and CRR Data Sourcing/Adoption.

The ideal candidate will have strong experience in production support across Informatica, MS SQL Server, Oracle, Unix-based platforms, and modern SRE practices and a proven ability to stabilize, optimize, and scale production services through automation, intelligent monitoring, and continuous improvement.

Qualifications

• 4 to 10 years of production support experience in financial services.
• Strong skills in Unix and Windows OS, SQL, Oracle, and scripting languages such as Shell, Python, and Perl.
• Working knowledge of Dynatrace and Splunk and schedulers such as Autosys, Quartz, or Airflow.
• Expertise in incident, problem, change, and request management processes.
• Experience with complex real-time and batch-oriented environments and data pipelines.
• Ability to work second shift with occasional off-hours and weekend support.
• Experience adopting automation frameworks and AI-based productivity tools.
• Strong analytical, troubleshooting, and root cause analysis abilities.
• Experience with data analytics and reporting tools such as Excel or Tableau.
• Clear written and verbal communication; able to explain technical topics to non-technical partners.

Responsibilities

• Lead day-to-day production operations across Informatica, MS SQL Server, Oracle, and Unix-based systems.
• Monitor and maintain health, availability, and performance using Dynatrace and Splunk.
• Manage batch scheduling and orchestration with Autosys, Quartz, or Airflow.
• Own incidents end-to-end including triage, root cause analysis, resolution, communication, and prevention.
• Execute Incident, Problem, Change/Configuration, Release Readiness, Capacity/Availability Management, and Monitoring Service Analytics.
• Create documentation, runbooks, and knowledge-transfer materials.
• Proactively identify production risks and drive continuous improvement.
• Support heterogeneous environments including Java applications, Unix shell scripting, Python, and Perl.
• Ensure SLA compliance for uptime, performance, and response.
• Leverage AI/ML-assisted tools to reduce manual work and increase reliability.
• Develop metrics and operational dashboards and identify vulnerabilities.
• Act as escalation point between business, development, and technology teams.
• Communicate production risks, incidents, and service impacts to stakeholders.
• Partner with business teams to align on priorities, readiness, and reporting needs.

Skills

Unix-based platforms

SQL

Python

Shell scripting

Perl

Dynatrace

Splunk

Autosys

Quartz

Airflow

Incident management

Problem management

Automation frameworks

AI-based productivity tools

Data analytics

Tools

Dynatrace

Splunk

Autosys

Quartz

Airflow

Excel

Tableau

Job description

Job Title: Production Support / SRE Engineer

Location: Charlotte, NC

Duration: Contract - 12 months

Pay Range: $70.23/hr (W2)

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Production Support Specialist (SRE) to join our team supporting Finance Regulatory Reporting and CRR Data Sourcing/Adoption. The ideal candidate will have strong experience in production support across Informatica, MS SQL Server, Oracle, Unix-based platforms, and modern SRE practices and a proven ability to stabilize, optimize, and scale production services through automation, intelligent monitoring, and continuous improvement.

Responsibilities

• Lead day-to-day production operations across Informatica, MS SQL Server, Oracle, and Unix-based systems.
• Monitor and maintain health, availability, and performance using Dynatrace and Splunk.
• Manage batch scheduling and orchestration with Autosys, Quartz, or Airflow.
• Own incidents end-to-end including triage, root cause analysis, resolution, communication, and prevention.
• Execute Incident, Problem, Change/Configuration, Release Readiness, Capacity/Availability Management, and Monitoring Service Analytics.
• Create documentation, runbooks, and knowledge-transfer materials.
• Proactively identify production risks and drive continuous improvement.
• Support heterogeneous environments including Java applications, Unix shell scripting, Python, and Perl.
• Ensure SLA compliance for uptime, performance, and response.
• Leverage AI/ML-assisted tools to reduce manual work and increase reliability.
• Develop metrics and operational dashboards and identify vulnerabilities.
• Act as escalation point between business, development, and technology teams.
• Communicate production risks, incidents, and service impacts to stakeholders.
• Partner with business teams to align on priorities, readiness, and reporting needs.

Required Skills & Qualifications

• 4 to 10 years of production support experience in financial services, preferably in regulatory reporting.
• Strong skills in Unix and Windows OS, SQL, Oracle, and scripting languages such as Shell, Python, and Perl.
• Working knowledge of Dynatrace and Splunk and schedulers such as Autosys, Quartz, or Airflow.
• Expertise in incident, problem, change, and request management processes.
• Experience with complex real-time and batch-oriented environments and data pipelines.
• Ability to work second shift with occasional off-hours and weekend support.
• Experience adopting automation frameworks and AI-based productivity tools.
• Strong analytical, troubleshooting, and root cause analysis abilities.
• Experience with data analytics and reporting tools such as Excel or Tableau.
• Clear written and verbal communication; able to explain technical topics to non-technical partners.
• Self-starter with ability to lead or guide team members.

Preferred Skills

• Background in Finance Regulatory Reporting or CRR Data Sourcing/Adoption.
• Experience with Java application support and Informatica administration.

Why BCforward?

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.