Senior Application/Production Support Engineer

BCforward; Pennington (NJ); On-site; USD 80,000 - 107,000; Full time

Job summary

BCforward seeks a Senior Application/Production Support Engineer to deliver robust production support across multi-platform environments for a Treasury portfolio in a major financial institution. You will drive monitoring improvements, collaborate with cross-functional teams, manage incidents, and help automate repetitive tasks using scripting and AI tools.

The role requires 5+ years in enterprise production support, strong SQL with Oracle/Teradata, Unix/Linux expertise, ITIL familiarity, and

Qualifications

• 5 years of production support experience in enterprise environments.
• Strong SQL proficiency with Oracle and Teradata databases.
• Strong UNIX/Linux knowledge, including shell and Python scripting for automation.
• Working knowledge of ITIL concepts, including Incident and Problem Management, with ITSM tools.
• Experience with monitoring/observability tools: Splunk, Dynatrace, ITRS; scheduling with Autosys and Bob.
• Understanding of SDLC and Agile methodologies, with JIRA usage.
• Ability to work in multi-regional teams and in high-pressure situations.
• Strong verbal and written communication skills for stakeholders.

Responsibilities

• Respond to and resolve business queries for ERFT space and manage the user mailbox.
• Communicate health/status to lines of business with clear reporting.
• Improve monitoring, stability, and root-cause analysis speed.
• Support releases, upgrades, and server changes with Infra and Dev teams.
• Manage alerts and monitoring across Hadoop, Cloud, Grids, and containers.
• Use ITSM, ITRS, JIRA, DynaTrace and Splunk for updates and analytics.
• Incident management, user notifications, and escalation handling.
• Maintain docs and knowledge articles to support resiliency.
• Coordinate with development for issue resolution and root-cause analysis.
• Assist with metrics reporting and dashboards.
• Plan and execute Business Continuity testing and documentation.
• Organize meetings to drive timely issue resolution.
• Identify automation opportunities using scripting and AI tools.

Skills

Production support

SQL

Unix/Linux

Python scripting

ITIL

Splunk

Dynatrace

ITRS

JIRA

Autosys

Monitoring

SDLC/Agile

Communication

Tools

Remedy

MyITSM

Bob

Hadoop

Tableau

DynaTrace

Job description

Job Title: Senior Application/Production Support Engineer

Location: Charlotte, NC / Pennington, NJ

Duration: Contract – 11 months

Pay Range: $68.25/hr (W2)

Job ID: 408573

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an experienced Application Programmer to support a critical Treasury portfolio within a major financial institution. The candidate shall deliver robust production support across multi-platform environments, leverage AI and modern monitoring tools, and collaborate with cross-functional teams to improve application resiliency, stability, and operational efficiency.

Responsibilities:

• Respond to and resolve business queries for ERFT space and manage the user query mailbox with timely, appropriate updates.

• Communicate application health and status to line of business and management through clear reporting and updates.

• Drive improvements in monitoring, application stability, and root-cause determination speed.

• Support integrated and independent releases, software and hardware upgrades, and server upgrades with Technology Infrastructure and Development teams.

• Manage alerts and monitoring, and resolve feed and batch support items across shared platforms including Hadoop, Cloud, Grids, and containers.

• Utilize ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates, reporting, and operational analytics.

• Perform incident management, provide accurate user notifications, and manage escalations as needed.

• Maintain documentation and knowledge articles to support operational excellence and resiliency.

• Coordinate with development teams for issue resolution and problem management, including follow-ups and root-cause analysis.

• Assist with metrics reporting and produce dashboards as required.

• Plan, coordinate, and execute Business Continuity testing and maintain related documentation.

• Organize and run meetings independently to drive timely issue resolution.

• Identify automation opportunities to reduce manual, repeating tasks and improve efficiency using scripting and AI tools.

Required Skills & Qualifications:

• 5 years of production support experience in enterprise environments.

• Strong SQL proficiency and hands-on experience with Oracle and Teradata databases.

• Strong UNIX/Linux knowledge, including shell and Python scripting for automation.

• Working knowledge of ITIL concepts, including Incident and Problem Management, with tools such as ITSM Remedy or MyITSM.

• Experience with monitoring and observability tools such as Splunk, Dynatrace, and ITRS, and job scheduling with Autosys and Bob.

• Understanding of the Software Development Life Cycle and Agile methodologies, with JIRA usage.

• Ability to work effectively in multi-regional teams and operate in high-pressure situations with sound judgment.

• Strong verbal and written communication skills, with the ability to engage technical and non-technical stakeholders.

Preferred Skills:

• Financial services experience with knowledge of Treasury and Liquidity business domains.

• Experience with Hadoop ecosystems, Quartz, grid computing, cloud platforms, and containerized deployments.

• Operations exposure with Windows OS and dashboarding with Tableau.

• Proficiency with AI tools to augment day-to-day analysis and automation.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits

• Opportunities for growth with global clients

• A supportive, inclusive culture that values innovation and people

• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.