Senior Application/Production Support Engineer

BC Forward; Charlotte (NC); On-site; USD 74,000 - 105,000; Full time

Job summary

BCforward seeks a Senior Application/Production Support Engineer in Charlotte, NC for a 10-month contract. The role focuses on production support, monitoring, incident and problem management across Hadoop, Cloud, and Grid.

The candidate will use SQL, UNIX/Linux, Dynatrace, Splunk, and job scheduling with Autosys and Bob, collaborating with infra and development teams and leveraging AI tools daily.

Qualifications

• 5+ years of production support experience.
• Strong SQL proficiency with Oracle or Teradata.
• UNIX/Linux skills with Grid, Cloud, Containers, and Quartz experience.
• ITIL-focused Incident and Problem Management with ITSM tools.

Responsibilities

• Respond to and resolve queries for the ERFT space and manage the user mailbox.
• Communicate health status to stakeholders and provide incident notifications.
• Improve monitoring, stability, and time-to-root-cause using Dynatrace and Splunk.
• Coordinate releases, upgrades, and server changes with Infra and Dev teams.
• Support feed and batch issues; manage alerts and job scheduling with Autosys and Bob.
• Utilize ITSM, ITRS, JIRA, Dynatrace, and Splunk for updates and incidents.
• Document procedures and coordinate with developers for resolution.
• Assist with metrics reporting and Business Continuity testing.
• Organize issue-resolution meetings and identify automation opportunities.

Skills

SQL

UNIX/Linux

ITIL

Splunk

Dynatrace

Autosys

Bob

Python

SDLC/Agile

Communication

Multi-region

Tools

Remedy

MyITSM

JIRA

Job description

Job Title: Senior Application/Production Support Engineer

Location: Charlotte, NC

Duration: Contract - 10 months

Pay Range: $65.05/hr (W2)

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an experienced Senior Application/Production Support Engineer to support critical GRA portfolios within the ERFT space. The role shall focus on production support, monitoring, incident and problem management, and continuous improvement across shared platforms including Hadoop, Cloud, and Grid. The ideal candidate will demonstrate strong skills in SQL, UNIX/Linux, Dynatrace, Splunk, and job scheduling, with the ability to collaborate across infrastructure and development teams and to leverage AI tools for daily work.

Responsibilities

• Respond to and resolve business queries for the ERFT space and manage the user query mailbox.
• Communicate application health and status to line of business and management and provide timely notifications during incidents.
• Investigate and improve monitoring, application stability, and time to root cause using Dynatrace and Splunk.
• Work with Technology Infrastructure and Development teams on integrated or independent releases, upgrades, and server changes.
• Respond to and resolve feed and batch support issues, manage alerts and monitoring, and support job scheduling with Autosys and Bob.
• Utilize ITSM, ITRS, JIRA, Dynatrace, and Splunk for updates, reporting, and incident management.
• Document procedures and maintain knowledge artifacts. Coordinate with development teams for resolution and follow-ups.
• Assist with metrics reporting and perform Business Continuity testing with required documentation.
• Organize and lead meetings for issue resolution and identify automation opportunities to reduce manual tasks.

Required Skills & Qualifications

• 5+ years of production support experience.
• Strong SQL proficiency and experience with Oracle or Teradata databases.
• Strong UNIX/Linux skills with hands-on experience in Grid, Cloud, Containers, and Quartz.
• Working knowledge of ITIL with focus on Incident and Problem Management and ITSM tools such as Remedy or MyITSM.
• Experience with monitoring and APM tools including Splunk and Dynatrace and alerting platforms such as ITRS.
• Job scheduling expertise with Autosys and Bob jobs.
• Python scripting capability and ability to leverage AI tools in daily work.
• Knowledge of SDLC and Agile methodology with strong project and time management skills.
• Excellent written and verbal communication skills with ability to engage technical and non-technical partners.
• Ability to work in a multi-regional team and operate under pressure, including rotational stand-by support as needed.

Preferred Skills

• Financial services experience with knowledge of Treasury and Liquidity business domains.
• Experience with Hadoop ecosystems and data platforms.
• Experience with Tableau for reporting and dashboards.
• Operations exposure with Windows OS.

Why BCforward?

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.