MWM & EAM Operations Apps Specialist

Planet Group; Paramus (NJ); Hybrid; USD 90,000 - 96,000; Full time

Job summary

Planet Group seeks an experienced Utility Operations Application Specialist to provide operational application support for a regulated utility, with primary focus on Mobile Workforce Management (MWM) and Enterprise Asset Management (EAM).

This role serves as a liaison between field/operations teams and technical delivery partners to ensure these mission-critical platforms are stable, secure, and optimized to support day-to-day utility operations.

Qualifications

• Bachelor's degree or equivalent required.
• 5+ years of experience in utility operations and related applications.
• Experience with MWM and/or EAM systems in production.
• Strong SQL skills; Oracle/MS SQL Server preferred.
• Experience with IT service management and change control (ServiceNow/ITIL).

Responsibilities

• Administer, monitor, and maintain MWM and EAM apps to ensure reliable performance.
• Provide Tier 2/3 application support for end users (operations, field, dispatch, planners).
• Track incidents in ServiceNow and coordinate resolutions.
• Execute controlled changes and support upgrades/patching.
• Ensure data integrity, security, and compliance with IT controls.
• Develop and maintain runbooks and troubleshooting guides.
• Assist with installation, configuration, and troubleshooting of apps on desktops/mobile devices.

Skills

MWM/EAM experience

SQL proficiency

Communication skills

Analytical problem-solving

Agile methodologies

ITIL/ServiceNow familiarity

Education

Bachelor's degree or equivalent

Tools

ServiceNow

Oracle/MS SQL Server

Windows PC administration

iOS device support

PowerShell

Python

Job description

Planet Group seeks an experienced Utility Operations Application Specialist to provide operational application support for a regulated utility, with primary focus on Mobile Workforce Management (MWM) and Enterprise Asset Management (EAM).

This role serves as a liaison between field/operations teams and technical delivery partners to ensure these mission-critical platforms are stable, secure, and optimized to support day-to-day utility operations.